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Pacoqui
Level 2
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Solved!

HP Support Assistant problems

HP Recommended
OMEN by HP Desktop PC - 870-01
Microsoft Windows 10 (64-bit)

It´s related to HP Support Assistant software.

I have 8 actualizations items pending to be included in the system.

When I chose some of these and I push DOWNLOAD & INSTALL, the software begins with the first one, open a new screen, and works fine until the item download is started, and looks like there is an eternal loop and the progress bar never go ahead. After some minutes, I need to stop process. Due to this situation, I have a lot of pending’s actualizations.

 

I will need some help, please.

Thanks.

 

By.

 

Sistema Windows 10 Home 64-bit.CPU Intel Core i7 6700K @ 4.00GHz Sky lake 14nm Technology.

RAM  16,0GB Doble-Canal.

Placa base HP 2B4B (U3E1).

Gráfica   SMBX2231 (1920x1080@60Hz) NVIDIA Ge Forcé GTX 970.

Almacenamiento:

238GB SanDisk  (SSD)

931GB Seagate (SATA).

Unidades ópticas  Hp HLDS DVDRW.

Audio Realtek High Definition Audio.

1 ACCEPTED SOLUTION

Accepted Solutions
old_geekster
Level 16
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Message 4 of 6
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HP Recommended

Thank you for the additional information, @Pacoqui.

 

I believe everything should be fine.  When there are updates available you should receive a notification the same as in the past.






I am not an HP Employee!!

Intelligence is God given. Wisdom is the sum of our mistakes!!

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5 REPLIES 5
old_geekster
Level 16
Level 16
25,022 24,673 2,881 10,674
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HP Recommended

@Pacoqui, welcome to the forum.

 

There has been a problem with HP Support Assistant.  I suggest that you uninstall it and reinstall the latest version from here.  There was a patch that was provided on 10/18.  You can determine if the patch was installed by following these intructions:

 

"You can determine if the aforementioned SysID patch has been applied to the system by making sure that productconfig.exe is => 8.3.2.1.  The file can be found at C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\productconfig.exe".

 

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.






I am not an HP Employee!!

Intelligence is God given. Wisdom is the sum of our mistakes!!
Pacoqui
Author
Level 2
13 6 1 3
Message 3 of 6
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I did what you have been suggested. In my case, productconfig.exe was marked with 8.3.2.1, 163 kb, and dated 10/12. However, I did software uninstall and reinstall. All this works fine. After that, productconfig.exe looks the same, version, size, etc. Running software again, I can see I have not any pending operation, any message, etc. Rest of data seems to be OK.

 

Is it normal, is it a new problem?

I will need some help, please.

Thanks.

 

By.

 

Sistema Windows 10 Home 64-bit.CPU Intel Core i7 6700K @ 4.00GHz Sky lake 14nm Technology.

RAM  16,0GB Doble-Canal.

Placa base HP 2B4B (U3E1).

Gráfica   SMBX2231 (1920x1080@60Hz) NVIDIA Ge Forcé GTX 970.

Almacenamiento:

238GB SanDisk  (SSD)

931GB Seagate (SATA).

Unidades ópticas  Hp HLDS DVDRW.

Audio Realtek

0 Kudos
old_geekster
Level 16
Level 16
25,022 24,673 2,881 10,674
Message 4 of 6
Flag Post
HP Recommended

Thank you for the additional information, @Pacoqui.

 

I believe everything should be fine.  When there are updates available you should receive a notification the same as in the past.






I am not an HP Employee!!

Intelligence is God given. Wisdom is the sum of our mistakes!!

View solution in original post

Pacoqui
Author
Level 2
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Thanks, then I think the issue have been solved, and again, thanks a lot.

 

Pacoqui.

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old_geekster
Level 16
Level 16
25,022 24,673 2,881 10,674
Message 6 of 6
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You are welcome, @Pacoqui.  Good luck!






I am not an HP Employee!!

Intelligence is God given. Wisdom is the sum of our mistakes!!
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