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PhoenixAsh007
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Solved!

HP Support Assistant providing conflicting information

HP Recommended
750-280st & HP Spectre x360
Microsoft Windows 10 (64-bit)

I have a desktop (Froward View) and laptop (Roadpsyclist), both running HP Support Assistant ver. 8.8.28.13. The desktop software states there are no updates needed and points to the laptop in need of 15 updates. Paradoxically, the laptop software states  the there are no updates needed and points to the desktop in need of 14 updates, one or more are critical.  Attached is a jpg screenshot of both and hopefully it can be enlarged to see the conflicting info.  I have installed updates as I become aware of them but this issue has persisted since November 2019.  If you note the second desktop (Gaming) it is a newer computer and runs a completely different version (unknown) of HP Support Assistant. This one indicates there are no updates required for any of the computers. I believe this to be true, I just want this issue with ver. 8.8.28.13 corrected. 

Note: I have ran "Check for latest version" in hopes it would update to the same version that is on my newer computer, only to have it come back with the message the software is up to date.

 

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1 ACCEPTED SOLUTION

Accepted Solutions
Dragon-Fur
Level 16
Level 16
32,039 31,744 2,922 10,667
Message 2 of 2
Flag Post
HP Recommended

@PhoenixAsh007 

 

Short Answer:

HPSA can usually accurately track and handle updates on the local system where the HP Support Assistant is installed.

 

HPSA does not accurately track updates on "remote" or "other" devices added to the local setup.

 

 

If you can't stand it:

  • Remove the "not local" device(s) from the local installation of the HP Support Assistant
  • Restart the computer and log in
  • Open HPSA and (re)add the computer / device you want to monitor

 

Temporarily, the remove device update list might appear to be correct...

 

 

Thank you for participating in our HP Community.

We are a world community of volunteers dedicated to supporting HP technology

Click Thumbs Up to say Thank You.

Answered? Click "Accept as Solution" to help others find it.

 

 

Dragon-Fur

View solution in original post

1 REPLY 1
Dragon-Fur
Level 16
Level 16
32,039 31,744 2,922 10,667
Message 2 of 2
Flag Post
HP Recommended

@PhoenixAsh007 

 

Short Answer:

HPSA can usually accurately track and handle updates on the local system where the HP Support Assistant is installed.

 

HPSA does not accurately track updates on "remote" or "other" devices added to the local setup.

 

 

If you can't stand it:

  • Remove the "not local" device(s) from the local installation of the HP Support Assistant
  • Restart the computer and log in
  • Open HPSA and (re)add the computer / device you want to monitor

 

Temporarily, the remove device update list might appear to be correct...

 

 

Thank you for participating in our HP Community.

We are a world community of volunteers dedicated to supporting HP technology

Click Thumbs Up to say Thank You.

Answered? Click "Accept as Solution" to help others find it.

 

 

Dragon-Fur

View solution in original post

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