HP Support Assistant "Application enabling services currently unavailable"

[Solidcancer07]

The store version does indeed seem to be 'unavailable', but the app page is still up:

https://www.microsoft.com/store/productId/9WZDNCRDRBFB

[FrederickMD]

HP still has not provided any information about this serious issue. I am assuming as I had mentioned in my experience with HP for over 11 months now,  they just don't care about any of these issues nor do they care about customers.  It is a complete nightmare to deal with HP. They don't care.

Having said that, I had mentioned in my post yesterday. I had experienced the same issues with my brand new my laptop as well.  HP messed up my laptop so badly for HPSA issue, that it had to be reset to factory settings. As a result, I lost critical documents/information that cannot be replaced.  HP could care less.

I had contacted Microsoft after the factory reset of my laptop and they informed me the laptop should have NOT been reset to factory settings for this HPSA issue. This is HP issues and has nothing to do with  Microsoft.  And, Microsoft informed me that the laptop should NOT be continuously be reset to factory settings. It will create all kinds of issues and get things corrupted that can not be fixed.  

If HP has pushed any kinds of updaters, it is HP's RESPONSIBILTY to roll back those updates and resolve this serious matter.  But again, HP does not care.

I am not certain who to engage about all these matters with HP.  I have purchased paid for the HP product and expect it to work and function as I was informed by HP. If that is not the case, then this is a serious issues that needs to the escalated to proper entities.  I am certain other customers feel the same way about all these issues with HP product and service.

Hope all  my experience gives some light about all these issues.  I am truly exhausted dealing with HP. It is a complete nightmare. 

[Sanchai]

Fully agree with you. HP should provide information and fix to all users

[dave623]

I got the same message yesterday.  Uninstalled/reinstalled -- didn't help.  Uninstalled again, restarted computer, ran system file checker -- sfc /scannow -- restarted computer, reinstalled HPSA and it worked.  A few minutes ago, Windows 10 reliability history showed a successful update to HPSA and once again, it doesn't work and the message is back.  I don't know if there's a conflict with recent Windows Updates or not.  I'm on Windows 10 20H2.  As for HPSA, I'm leaving it alone for now, but will be following this thread.  Kind of disappointing given my Envy desktop is brand new.

[Nupuj]

Tried all three of the listed steps and nothing is working.  I do not have time to do this over and over again. 

[Jack2318]

@Dave623 Hey I too got it on my envy , but I uninstalled it from apps in the settings and then downloaded the one available on ho website instead of ms store and after that it automatically got updated from the MS store and since then it has been working fine and did not show that message even once .

[dave623]

@Jack2318 -- When I reinstalled, I got HPSA from the HP website, not the MS Store.  But, the update that came in this afternoon showing on Windows 10 Reliability History came from the store and it doesn't work.  I may play around with it tomorrow and see if the auto update from the store then works.  Thanks for info.

[DonT54]

“Possible” Fix:

I think I may have stumbled upon a fix for the HPSA problem we are all having. Today I uninstalled the HPSA that I had that was no longer working and when the widow came up that asks you if you want to save your info/settings I clicked on NO. I thought to myself what the h*ll I will just reenter my info. I went to the HPSA page and downloaded and installed the program. Well there was very little to reenter except for the first part about sending info and such to HP and whether to use the System Tray Icon. Once I did that I went to the Dashboard and everything was there. I signed in with my account and my printer was there and my wife’s Envy laptop was there under devices. I then clicked on “Check For Updates and Messages” and to my surprise I actually got an HP Update for my Omen Control Center which I installed that I normally get through the MS Store. I got a few useless messages as well that I trashed. I then went to MS Store to check for updates and it downloaded an HPSA update but it was not the one that I have been seeing installed. I then thought now the real test comes as each time I restart my computer the HPSA does not open. I restarted my computer and to my surprise when I clicked on HPSA it opened up with no problems. I then used the “Check Your Operating System” just to use a function. I closed HPSA then reopened it and it worked. I then restarted my computer again and after I signed in, I opened HPSA and again it opened properly. I cannot say whether if this is a fix but I have had no problems opening it so far after two restarts. I wanted to let those who are having problems know what I did and now experiencing. Whether it works for you and your system I can not tell you but at this point it is worth a try. 

[dave623]

Didn't work for me unfortunately.  I may try again tomorrow.  Seems the problem occurs when HPSA is updated behind the scenes from the MS Store.  Hope it keeps working for you!

[Brim223]

It worked for me.   Thanks !

" I then clicked on “Check For Updates and Messages” and to my surprise I actually got an HP Update for my Omen Control Center which I installed that I normally get through the MS Store."

The same for me and I believe this is the cause of the problem.