HP Support Assistant "Application enabling services currently unavailable"

[Sanchai]

Can you please post what is the HPSA version that you have just updated from Microsoft Store? The problem version is 9.5.868.0.

My problem is when i un8nstall HPSA, download HPSA from HP site, then reboot and 8nstall it. I5 refuse to install, saying tha5 there is a newer version on my system (which in fact had been uninstalled), then the Installer just quit

i cannot even install HPSA and start fresh. Can some expert advice me how to completely remove all traces of HPSA to fresh start the installation?

thank

[Brim223]

I  downloaded it (HPSA) from the HP site because I couldn't find it in Microsoft Store. The version is 9.6.714, the downloaded file is sp108770. I had no difficulty installing it. When I uninstalled before, I answered "no" to the question asking if I want to save my settings. 

[dave623]

I'm getting a bit confused  and I'm trying to figure out exactly what those who were successful (for now) have done.  The HPSA version from the HP website is 9.6.714.0.  That works until there's a behind-the-scenes update from the MS Store which changes it to version 9.6.838.0.  There is a version available in the MS Store but it cannot be found by a search.  The link is on page 2 of this thread from posted Solidcancer07.  That version is 9.6.761.0.  I uninstalled the version from the HP website, restarted my computer and just installed the version from the MS Store from Solidcancer07's link.  So far, it's working.  What I will find out, eventually, is when the MS Store does the behind-the-scenes update to 9.6.838.0, will that break the app?  

I'll post what happens.  

[GOJIIRA]

I rolled back to a previous restore point  ( HPSA known to work at that date ). Ran the HPSA once, it was fine. Next day, issue back. I then restored again ( to the point mentioned previously ) Immediately blocked the HPSA APP from updating. Think this is one of the issues. 

And I first had issues late 11/3/20, early 11/4/20. 

[GOJIIRA]

The other odd thing is that the segments encompassed in HPSA will run from the HP Diagnostics tool. Once they are packaged together, the HPSA will not run properly. Thanks for your post. I’m simply not allowing the HPSA App to update. That has worked for now. 

[Sanchai]

Thank for response. What I mean is, after you have updated HPSA from Microsoft Store after you have reinstalled the 9.6.714.0 version downloaded from official HP site, what is the version of HPSA that you get from Microsoft Store.

Can you please look for it in Settings-Apps then go to HP Support Assistant in the app list, click advance option, then see the version number there,

please post to let me know tha version and thank

[GOJIIRA]

Turn the APP UPDATE off for now. Don’t allow it to update until HP resolves this issue.. pain in the neck. 

[FrederickMD]

It is concerning, disturbing and as expected, HP has provided no information on this issue. Obviously, HP does not care. There is absolutely NO CUSTOMER CARE from HP.

While I understand, HPSA may be working for some who have uninstalled/installed, I truly "believe" there is still an issue that needs to be investigated and resolved by HP. The tool should not have so many issues and there should be no guess work required how to resolve this issue. The solution should be crystal clear what needs to be done to fix this issue. And, the issue SHOULD BE fixed by HP!!!

I am extremely concerned to uninstall the HPSA. The reason being previously, I had challenges and as mentioned before, HP messed up my laptop so badly it had to reset to factory settings. I still working on those issues. I don't want to get to that point AGAIN!!

Just the way HP has broken the HPSA by what every updates they pushed that caused all these issues, it is COMPLETLEY HP's responsibility to either resolve the issues for everyone or roll back the changes or provide clear solution. 

We should not have to spend days/hours trying to research the issues related to HP. It is HP's obligation and responsibility to do that. 

[Xavier-M]

Hi Everyone,

I am the PM of HPSA and rest assured I am here to make sure HPSA works well for all you again. Please keep in mind, when you call HP, not all support agents are experts with problems that are as deep as this one. Therefore, experts of the app like myself are brought in to help you guys.

Rest assure, HP cares about each and every customer like their own family members and I will make sure everyone on this thread gets this issue resolved even if I have to individually reach out to you all.

Some background: We released a new version of HPSA on Monday 11/02 and unfortunately it had caused a malfunction which prompted us to remove that version causing you to see that hang. We are working tirelessly to resolve this issue ASAP. Our current ETA for this fix is by Monday 11/9. I will be back here on Monday and will provide you link with a new install to resolve this issue. We sincerely apologize for this inconvenience.

[Sanchai]

Does what you mean is that if i set Microsoft Store back to auto update, there will be no version 9.6.838.0 of HPSA (problem one) and when a new version come out. HPSA will appear for update again

Am I correct? Thank for support