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‎12-02-2020 03:01 PM

HP Recommended

@Bart_texas -- just a guess here but perhaps you can't send a PM until you've reached a certain number of posts?  If that's not it, I  suspect Xavier is still monitoring this thread and will eventually reply.  

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‎12-02-2020 03:11 PM - edited ‎12-02-2020 03:14 PM

HP Recommended

@Bart-texas -- If you're reading the threads, at the top of the page to the right of the search bar, there's an envelope, a bell and your name.  Click on the envelope and it opens a message thingy to community members.  To compose, click on the blue square to the left.  I've never done it but it appears you have to put in Xavier's profile name?  It's worth a try.

 

Yes -- when you get the blue square to compose, in the send area enter Xavier-M.  That's the private message box.  We're both learning.

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‎12-02-2020 03:16 PM

HP Recommended

Hi @bart_texas - That's strange that you are still having this problem. Can you confirm you followed all my steps from the Solution post? If so, let's touch base in a PM, let me send you a private message to begin.

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‎12-02-2020 03:19 PM

HP Recommended

Yes, I've done everything you suggested. Twice.

Bart Bishop
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‎12-02-2020 03:24 PM

HP Recommended

I've got the bell and my name, but no envelope. Maybe there's something in settings that I missed?

Bart Bishop
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‎12-02-2020 03:30 PM

HP Recommended

I don't recall anything in settings.  Perhaps as I previously supposed, you may have to have a certain number of posts before you can send a PM?  I don't know but when you see another post from Xavier, make sure he knows you can't do a PM.

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‎12-02-2020 03:34 PM

HP Recommended

Xavier sent me a PM, then the envelope showed up and the Send a Message button shows up. I'm communicating with him now. Thanks!

Bart Bishop
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‎12-02-2020 03:36 PM

HP Recommended

That solves that.  Good luck!

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‎12-02-2020 04:17 PM

HP Recommended

Xavier, I PMed you on 11/17 and have not yet heard back.  I'm having the same problem. Have installed all Windows updates, Microsoft Store app updates, and uninstalled/reinstalled the newest version of HP Support Assistant. Continue to get "Application enabling services currently unavailable" when trying to run HPSA.  I've even opened a Case with HP and they don't seem to reply.  Please help.

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‎12-02-2020 05:31 PM

HP Recommended

Bart_texas issue is resolved.

 

@Ed-IL - You should have my PM.

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