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Bill-H1
Level 1
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Message 1 of 3
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Solved!

HP Support Assistant server problem

HP Recommended
Paviliion 500-045EO
Microsoft Windows 10 (64-bit)

I have not had much use for the HP Support Assistant, but had wondered why I had never received any updates. Last week, I did need it and tried to get it to check for updates. It replied that a serious error had oocurred and the program would be closed.

 

I then discovered that a new version was available, so I downloaded that and tried again to check for updates. This time I received 4 messages, so that problem seemed to be solved.

 

I needed to use the Support Assistant because I wanted to report a possible problem  with Windows 10 drivers. To do that with the new version, you have to first register a profile to get a HP Passport. When I enter the necessary data and send it, I just get the reply there is a server problem, and I should try again later. I have tried several times over the past week, but with same reply each time.

 

Does anybody know how to get over this hurdle?

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Accepted Solutions
Dragon-Fur
Level 16
Level 16
32,019 31,724 2,916 10,664
Message 2 of 3
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HP Recommended

@Bill-H1

 

If this is your system:

then (based on what I can find on the Software and Driver Support page),

HP Support Assistant is not going to work as expected on your computer.

 

The Operating System has been migrated past the supported OS version.

That means:  There are no HP Drivers listed for this system and Windows 10.

 

 

If you wish to contact HP Technical Support, try contacting HP Support in your region:

 

HP Technical Support  - HP Contact Information

 

Please take the time to read the warnings regarding thieves and vermin:

Scams and Unscrupulous Contacts – Please READ

 

Reminders:

  • HP may advise you there is a fee for phone support and / or other services when your computer / device is no longer under warranty.  This is normal business practice.

 

  • HP may tell you that certain services are not covered under warranty.  This is normal business practice.  Standard Warranty typically covers only hardware.  Care Pack Warranties differ by contract.

 

  • USA / Canada: HP posts contact information after you submit an online case.

 

 

Option:  HP Technical Support

 

Open Browser to HP Technical Support,

Select Contact Support or Business Support

Follow instructions

 

 

Option:  HP Agent Response on Forum

 

You can choose to wait for an HP Agent to respond to your request.

 

The following applies to HP agent response on our community forum:

  • An HP agent will post back before contacting you privately
  • HP agent response times vary widely – this forum is not HP Technical Support
  • HP agent response is NOT guaranteed - this is a community forum
  • Be aware of scams and thieves that crawl out from under the rocks – READ the warnings

 

 

Option:  Contact HP Technical Support - Regions

 

USA / Canada

  1. Submit information online: HP Customer Support - USA / Canada - Contact
  2. Sign in or continue as a guest

UK

  1. For faster support, submit information online HP Customer Support - UK - Contact
  2. Contact Phone: Contact HP UK – Phone Assist

 

Everywhere else

  1. Contact Information: HP World-Wide Support

 

_________________________________________________________________

 

Additional Information - "Things that are HP"

 

HP on Facebook

 

Need help finding your computer?

       Visual search-and-click to assist finding your HP Device

 

Help to find Product Information

 

Warranty Check

 

       NOTE: 

       Please use the "multiple systems" method to check single or multiple systems

 

  • If necessary, Select your Country on the main website page
  • Scroll down > To the right of Check multiple warranties, Click Continue
  • Enter Serial Number and Countryfor one or more devices / systems to be checked
  • Click the box to verify you are "Not a robot"
  • Click Submit(at bottom of list entries)
  • When the page opens, Click View Details

 

 

Warranty

 

Standard Contract covers hardware failure(s) as explained in the Standard Warranty document. 

There may be differences based on your region.  Ask HP for details.

Care Pack options vary by contract.

 

HP Limited Warranty Statements (General Information)

 

Optional Coverage Plans

Enter your product number in the form to view available Warranty plans for your computer

 

 

Click Thumbs Up on a post to say Thank You!

 

Answered? Click post "Accept as Solution" to help others find it.

 

 

 

 

 

 

Dragon-Fur

View solution in original post

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2 REPLIES 2
Dragon-Fur
Level 16
Level 16
32,019 31,724 2,916 10,664
Message 2 of 3
Flag Post
HP Recommended

@Bill-H1

 

If this is your system:

then (based on what I can find on the Software and Driver Support page),

HP Support Assistant is not going to work as expected on your computer.

 

The Operating System has been migrated past the supported OS version.

That means:  There are no HP Drivers listed for this system and Windows 10.

 

 

If you wish to contact HP Technical Support, try contacting HP Support in your region:

 

HP Technical Support  - HP Contact Information

 

Please take the time to read the warnings regarding thieves and vermin:

Scams and Unscrupulous Contacts – Please READ

 

Reminders:

  • HP may advise you there is a fee for phone support and / or other services when your computer / device is no longer under warranty.  This is normal business practice.

 

  • HP may tell you that certain services are not covered under warranty.  This is normal business practice.  Standard Warranty typically covers only hardware.  Care Pack Warranties differ by contract.

 

  • USA / Canada: HP posts contact information after you submit an online case.

 

 

Option:  HP Technical Support

 

Open Browser to HP Technical Support,

Select Contact Support or Business Support

Follow instructions

 

 

Option:  HP Agent Response on Forum

 

You can choose to wait for an HP Agent to respond to your request.

 

The following applies to HP agent response on our community forum:

  • An HP agent will post back before contacting you privately
  • HP agent response times vary widely – this forum is not HP Technical Support
  • HP agent response is NOT guaranteed - this is a community forum
  • Be aware of scams and thieves that crawl out from under the rocks – READ the warnings

 

 

Option:  Contact HP Technical Support - Regions

 

USA / Canada

  1. Submit information online: HP Customer Support - USA / Canada - Contact
  2. Sign in or continue as a guest

UK

  1. For faster support, submit information online HP Customer Support - UK - Contact
  2. Contact Phone: Contact HP UK – Phone Assist

 

Everywhere else

  1. Contact Information: HP World-Wide Support

 

_________________________________________________________________

 

Additional Information - "Things that are HP"

 

HP on Facebook

 

Need help finding your computer?

       Visual search-and-click to assist finding your HP Device

 

Help to find Product Information

 

Warranty Check

 

       NOTE: 

       Please use the "multiple systems" method to check single or multiple systems

 

  • If necessary, Select your Country on the main website page
  • Scroll down > To the right of Check multiple warranties, Click Continue
  • Enter Serial Number and Countryfor one or more devices / systems to be checked
  • Click the box to verify you are "Not a robot"
  • Click Submit(at bottom of list entries)
  • When the page opens, Click View Details

 

 

Warranty

 

Standard Contract covers hardware failure(s) as explained in the Standard Warranty document. 

There may be differences based on your region.  Ask HP for details.

Care Pack options vary by contract.

 

HP Limited Warranty Statements (General Information)

 

Optional Coverage Plans

Enter your product number in the form to view available Warranty plans for your computer

 

 

Click Thumbs Up on a post to say Thank You!

 

Answered? Click post "Accept as Solution" to help others find it.

 

 

 

 

 

 

Dragon-Fur

View solution in original post

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Bill-H1
Author
Level 1
6 3 0 1
Message 3 of 3
Flag Post
HP Recommended

I paid a small fee and got to talk with HP Technical Support. They confirmed that HP are not supporting Windows 10 on this PC, so it's possible that some future WIndows 10 update will not work and, absolute worst case, make the PC unusable.

I've decided to take my chances and just carry on regardless (when it ain't broke, don't fix it) , and then decide what action to take when and if the worst case should occur. Thanks for your help.

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
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