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stephenway
Level 1
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Solved!

HP Support Assistant- signing in.

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Microsoft Windows 10 (64-bit)

I just got this desktop and started it this afternoon.  When I go to HP Support Assistant to search for updates and messages, it keeps saying that I must be signed in to use the update.  I have uninstalled it and reinstalled it.  It still has the same message.  How do I sign in on the HP Support Assistant window, please?

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stephenway
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Message 5 of 6
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I had been looking for how to get back to this message.  I discovered the problem.  On the Support Assistant, the computer that was being updated was not even the computer I was on.  I don't know why, but my pc wasn't even listed.  Some other computer was listed.  I didn't know another computer would show up for updating on the machine I was on.  The computer was named with my computer's name, but it was the numbers that I realized was off.   I had to remove that machine and add mine.

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old_geekster
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@stephenway, welcome to the forum.

 

I am not certain why you are receiving this message.  You should not have to sign into HP Support Assistant.  I suggest that you install the latest version here.  Please let me know if you still have problems.

 

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.






I am not an HP Employee!!

Intelligence is God given. Wisdom is the sum of our mistakes!!
stephenway
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Message 3 of 6
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Thank you for assisting, but this is a new pc I just hooked up yesterday, and since the message appeared ("You must sign in to this device to install updates"), I've already uninstalled and reinstalled the HP Support Assistant.  I am not sure what it means by 'signing into this device'.  Setting it up, for now I should be the only user and administrater.  Logging in with my PIN should sign me into this device.

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stephenway
Author
Level 1
6 4 1 1
Message 4 of 6
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Thank you for assisting, but this is a new pc I just hooked up yesterday, and since the message appeared ("You must sign in to this device to install updates"), I've already uninstalled and reinstalled the HP Support Assistant.  I am not sure what it means by 'signing into this device'.  Setting it up, for now I should be the only user and administrater.  Logging in with my PIN should sign me into this device.

0 Kudos
stephenway
Author
Level 1
6 4 1 1
Message 5 of 6
Flag Post
HP Recommended

I had been looking for how to get back to this message.  I discovered the problem.  On the Support Assistant, the computer that was being updated was not even the computer I was on.  I don't know why, but my pc wasn't even listed.  Some other computer was listed.  I didn't know another computer would show up for updating on the machine I was on.  The computer was named with my computer's name, but it was the numbers that I realized was off.   I had to remove that machine and add mine.

View solution in original post

old_geekster
Level 16
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24,998 24,649 2,876 10,658
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Thank you for the additional information, @stephenway.

 

Please mark your last post as the Solution.  This will alert members to check the computers that are listed.






I am not an HP Employee!!

Intelligence is God given. Wisdom is the sum of our mistakes!!
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