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Krebar
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HP Support Assistant software

HP Recommended
Pavilion TP01-1127
Microsoft Windows 10 (64-bit)

HP Support Assistant software was installed on my desktop.  It found the desktop and a printer which was on the system.  I recently replaced the printer with a new HP printer.  The new printer was picked up by the HP Support Assistant software but the old printer still is displayed.  I removed the software for the old printer but the old printer still is displayed in the HP Support Assistant and now gives an error message that I should install the printer software.  How can I remove a printer which I no longer have from the HP Support Assistant software??  It is annoying to see notification messages for hardware which is no longer attached to the desktop.

1 ACCEPTED SOLUTION

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Dragon-Fur
Level 16
Level 16
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Message 2 of 2
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HP Recommended

@Krebar 

 

Welcome to the HP Community.

 

Places to check / remove unwanted devices

 

NOTES 

  • Solution does not include removing printer software or printer software "bits"
  • HP+ only:  The device might remain added to HP+ in spite of no you longer having that device.  Ignore the old / unwanted entry.

 

Depending on the type of HP Support Assistant you have installed,

Try / Consider

 

Remove Device from "software" version of HPSA (installed in Programs and Features)

 

Open HP Support Assistant

If you have not done so, sign into HPSA

Click on your Account icon (people icon with your name under the icon)

Peruse the list

Click "Edit this device" > Click "Remove this Device" >> Save

 

 

HP Support Assistant Application (Version 9.6.x and beyond)

 

Open HP Support Assistant

If you have not done so, Sign into the application

In the upper right corner, Click on your Account name icon

Open View Profile

Peruse the list.

Click the in Blue Circle in the last column of the device information

 

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Remove Device from HP Account Dashboard

 

If the printer is still present / listed in your HP Account Dashboard, you can remove the entry.

 

Open the main HP Account website,

 HP Account - Login / Dashboard

Click and sign into your HP Account,

Click on your account name (upper right)

Switch to your Dashboard

Tab / Section My Devices

Device(s) listed in rows

Click the in Blue Circle in the last column of the device information

 

HP_Account_Dashboard_3HP_Account_Dashboard_3

 

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Open Product Home

Enter the type and name of your HP device

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

Dragon-Fur

View solution in original post

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1 REPLY 1
Dragon-Fur
Level 16
Level 16
33,149 32,627 3,042 11,023
Message 2 of 2
Flag Post
HP Recommended

@Krebar 

 

Welcome to the HP Community.

 

Places to check / remove unwanted devices

 

NOTES 

  • Solution does not include removing printer software or printer software "bits"
  • HP+ only:  The device might remain added to HP+ in spite of no you longer having that device.  Ignore the old / unwanted entry.

 

Depending on the type of HP Support Assistant you have installed,

Try / Consider

 

Remove Device from "software" version of HPSA (installed in Programs and Features)

 

Open HP Support Assistant

If you have not done so, sign into HPSA

Click on your Account icon (people icon with your name under the icon)

Peruse the list

Click "Edit this device" > Click "Remove this Device" >> Save

 

 

HP Support Assistant Application (Version 9.6.x and beyond)

 

Open HP Support Assistant

If you have not done so, Sign into the application

In the upper right corner, Click on your Account name icon

Open View Profile

Peruse the list.

Click the in Blue Circle in the last column of the device information

 

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Remove Device from HP Account Dashboard

 

If the printer is still present / listed in your HP Account Dashboard, you can remove the entry.

 

Open the main HP Account website,

 HP Account - Login / Dashboard

Click and sign into your HP Account,

Click on your account name (upper right)

Switch to your Dashboard

Tab / Section My Devices

Device(s) listed in rows

Click the in Blue Circle in the last column of the device information

 

HP_Account_Dashboard_3HP_Account_Dashboard_3

 

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Open Product Home

Enter the type and name of your HP device

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

Dragon-Fur

View solution in original post

Was this reply helpful? Yes No
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