HP Support Assistant stop connecting to server

[EthanP]

When I get notifications from HP Support Assistant to update drivers on my PC, I can't download anything. I select to download all, and I get a general prohibition sign (or red circle with slash) stating it can't communicate with the HP server. I have a network connection, so it doesn't make sense to me. I have already uninstalled, rebooted, and reinstalled several times. Nothing changes. Why isn't HP Support Assistant working?

[Nal_NR]

Hi @EthanP,

Welcome to the HP Support Community. 

I'd like to help!

To fix HP Support Assistant if it does not work as expected, you can

• Download and install the latest version of HP Support Assistant from HP Support Assistant.
• Uninstall and reinstall HP Support Assistant by using Add or Remove programs in Windows.
• Uninstall or disable your antivirus software temporarily, as it may interfere with HP Support Assistant.
• Update your drivers by using Device Manager or a third-party tool.

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[EthanP]

• Download and install the latest version of HP Support Assistant from HP Support Assistant.
• I already did this. I downloaded the latest version from https://support.hp.com/us-en/help/hp-support-assistant
• Uninstall and reinstall HP Support Assistant by using Add or Remove programs in Windows.
• Done.
• Uninstall or disable your antivirus software temporarily, as it may interfere with HP Support Assistant.
• I am using Windows anti-virus. I turned off real time protection and I am still getting:
  
• Update your drivers by using Device Manager or a third-party tool.
• Done. I have already updated all my drivers in Device Manager, and still no luck.

This is unacceptable. Please resolve this ASAP.

[Nal_NR]

Hi @EthanP,

We are sorry that the issue is not resolved when the above troubleshooting steps were performed.

This might require one on one interaction to fix the issue

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!