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‎06-10-2020 02:15 PM

HP Recommended
Product: HP Pavilion Desktop - TP01-0050
Operating System: Microsoft Windows 10 (64-bit)

HP Pavilion Desktop - TP01-0050   Product number 6YQ50AA#ABA

Microprocessor Intel(R) Core(TM) i5-9400 CPU @ 2.90GHz

System board 8653 A (SMVB) System BIOS F.11

Windows 10 Home v1909  64bit

Windows Firewall and Windows Defender

 

I downloaded and installed HP Support Assistant v9.6.587.0 and discovered troubleshooters and automated fixes are missing.  The box in the upper right corner where they are supposed to be is empty.  When I click on “See all fixes and diagnostics” a blank page appears.

I got the soft pack to install the updated HPSA, sp101214.exe, from the web page for my computer, HP Pavilion Desktop - TP01-0050. 

I uninstalled the HPSA that came with this computer when I bought it in January of this year.  Then I installed the update.  All seemed to go well until I opened it and found troubleshooters and automated fixes were missing.

Any suggestions how to get the whole program to install?

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-12-2020 11:15 AM

HP Recommended

Troubleshooters and automated fixes came back after I closed and reopened  HP Support Assistant a few times.  I have no idea why but it is all there now.

View solution in original post

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1 REPLY 1

‎07-12-2020 11:15 AM

HP Recommended

Troubleshooters and automated fixes came back after I closed and reopened  HP Support Assistant a few times.  I have no idea why but it is all there now.

Was this reply helpful? Yes No
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