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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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- Re: HP Support Assistant unable to install the updates
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10-14-2017 02:20 AM
HP Support Assistant problem
It detects the new drivers and applications, builds the restore points and tells that it was unable to install them.
I fixed the update process searching for each package in the drivers page, but would like to use HP support assistant next time.
Solved! Go to Solution.
Accepted Solutions
10-14-2017 12:19 PM
@nico4kb, welcome back to the forum.
I suggest that you completely uninstall HPSA and install the latest version found here. This may solve your problem. There have been some updates made to the app.
Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.
I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
10-14-2017 12:19 PM
@nico4kb, welcome back to the forum.
I suggest that you completely uninstall HPSA and install the latest version found here. This may solve your problem. There have been some updates made to the app.
Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.
I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
10-15-2017 07:50 PM
Thank you for the additional information, @nico4kb.
If that didn't work, I suggest deleting the updates. This will make them come up again later and possibly install without a problem. I have had to this several times lately.
Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.
I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
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