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‎10-14-2017 02:20 AM

HP Recommended
Product: Pavilion 570-p008ns
Operating System: Microsoft Windows 10 (64-bit)

HP Support Assistant problem

 

It detects the new drivers and applications, builds the restore points and tells that it was unable to install them.

 

I fixed the update process searching for each package in the drivers page, but would like to use HP support assistant next time.

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-14-2017 12:19 PM

HP Recommended

@nico4kb, welcome back to the forum.

 

I suggest that you completely uninstall HPSA and install the latest version found here.  This may solve your problem.  There have been some updates made to the app.

 

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!

View solution in original post

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4 REPLIES 4

‎10-14-2017 12:19 PM

HP Recommended

@nico4kb, welcome back to the forum.

 

I suggest that you completely uninstall HPSA and install the latest version found here.  This may solve your problem.  There have been some updates made to the app.

 

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
Was this reply helpful? Yes No

‎10-14-2017 09:44 PM

HP Recommended

Already done the uninstall and reinstall of HPSA with same results.

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‎10-15-2017 07:50 PM

HP Recommended

Thank you for the additional information, @nico4kb.

 

If that didn't work, I suggest deleting the updates.  This will make them come up again later and possibly install without a problem.  I have had to this several times lately.

 

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
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‎11-02-2017 04:51 PM

HP Recommended

Hello, I've got this problem... I uninstall the newest version and install again. Problem began when I updete Support Assistant to newest version.Przechwytywanie.PNG

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