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Bruze
Level 1
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Message 1 of 2
154
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Solved!

HP Support Assistant

HP Recommended
Pavilion dv6
Microsoft Windows 10 (64-bit)

1 Had a PC with HP Support Assistant, all working OK

2 Installed HP Support assistant on my Pavilion dv6

3  After installation  the both devices were picked up and the two devices show OK on both machines

4 However, the Pavilion shows that the PC (the other device) has updates available, none for its self!

5  But on the PC it tells me no updates are available.

6  What is going on here?

1 ACCEPTED SOLUTION

Accepted Solutions
Dragon-Fur
Level 16
Level 16
34,429 26,580 3,178 10,232
Message 2 of 2
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HP Recommended

@Bruze 

 

Short Answer:

HPSA cannot provide accurate results for any remote device.

HPSA is for "local machine" where the software is installed.

 

Longer Answer:

 

HP Support Assistant does not (at this writing) have the ability to really know what is available for updates on any machine except the local machine on which the software is installed.

 

That means that HPSA cannot tell you whether updates are actually available for that remote machine.

 

Nope, not ideal.  That's the way it works (or does not work, in this case).

 

Caveat:

If the local computer is migrated past the version where HP drivers are available, HPSA will perhaps not realize the reason it cannot find any updates for the local machine is because there are not any available for the current version of the OS.  This inability to understand what is going on may cause HPSA to spin in circles instead of just saying, "No, there are no drivers for your installed version of Windows".

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not a business group of HP..

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution" .

 

 

 

Dragon-Fur

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1
Dragon-Fur
Level 16
Level 16
34,429 26,580 3,178 10,232
Message 2 of 2
Flag Post
HP Recommended

@Bruze 

 

Short Answer:

HPSA cannot provide accurate results for any remote device.

HPSA is for "local machine" where the software is installed.

 

Longer Answer:

 

HP Support Assistant does not (at this writing) have the ability to really know what is available for updates on any machine except the local machine on which the software is installed.

 

That means that HPSA cannot tell you whether updates are actually available for that remote machine.

 

Nope, not ideal.  That's the way it works (or does not work, in this case).

 

Caveat:

If the local computer is migrated past the version where HP drivers are available, HPSA will perhaps not realize the reason it cannot find any updates for the local machine is because there are not any available for the current version of the OS.  This inability to understand what is going on may cause HPSA to spin in circles instead of just saying, "No, there are no drivers for your installed version of Windows".

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not a business group of HP..

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution" .

 

 

 

Dragon-Fur

View solution in original post

Was this reply helpful? Yes No
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