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HP Recommended

Every once in a while i keep getting this error message. can you please tell me how to fix it? 

thank you 

Negrilaw


HPSSFUpdater.View.MessageBoxUC.InitializeComponent()
at HPSSFUpdater.View.MessageBoxUC..ctor()
at HPSSFUpdater.View.MainWindow._bgWorker_RunWorkerCompleted(Object sender, RunWorkerCompletedEventArgs e)
at System.ComponentModel.BackgroundWorker.OnRunWorkerCompleted(RunWorkerCompletedEventArgs e)

3 REPLIES 3
HP Recommended

oh the message b4 i click on details says:  HP font cannot be found

tia
negrilaw

HP Recommended

@Negrilaw -- HPSSFUpdater.View.MessageBoxUC.InitializeComponent()

 

Some "internal" part of some HP application, namely a "HP SSF Updater", about 4 levels "deep" within the programming of the application, was trying to "initialize" to prepare to open a "pop-up" window, namely a "message box", in order to display some text inside that window. But, as you indicated, the "font not found" condition caused that "initialization" to fail.

So, without any font information to be used for the text to be displayed inside the message box", you see that "trace-back" information. Unfortunately, that information is only useful to the computer-programmer at HP who wrote the application.

The programmer did not allow a "default" font to be used when the "requested" font could not be accessed.

 

From that "traceback", it seems like the contents of the message box were a message like "update completed".

 

Unfortunately, none of the above information is useful to you.

 

I see no way for you to "find" the missing font, and to install it onto your computer, so that the font is not "missing".

 

You may try to contact HP Support, and give them the complete message, and what you doing, and what HP Update was running, so that they can try to contact the computer programmer who wrote the application.

 

HP Recommended

hi

@Negrilaw 

read this till the end, it might help

https://h30434.www3.hp.com/t5/Desktop-Software-and-How-To-Questions/HP-Simplified-Font/td-p/6287680

 

and / or

https://h30434.www3.hp.com/t5/Notebook-Software-and-How-To-Questions/HP-Support-Assistant-will-not-u...

 

 

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