cancel
Showing results for 
Search instead for 
Did you mean: 
rapidyellow
New member
5 4 0 0
Message 1 of 8
475
Flag Post

Solved!

HP6300 drivers

HP Recommended
ExamHP6300ple: Pavilion 65XX
Microsoft Windows 7 (64-bit)

Hello I am trying to get all the drivers installed for a used HP6300 desktop PC

 

I think I am about there, but in my device manager I still have the following that need drivers and I cant seem to be able to get them working

 

Other Devices>PCI Device,&USB Controller [two entries]

can somebody point me in the right direction

 

windows 7 and its x64

many thanks

1 ACCEPTED SOLUTION

Accepted Solutions
Paul_Tikkanen
Level 21
Level 21
132,153 122,330 20,106 30,833
Message 5 of 8
Flag Post
HP Recommended

Are you sure about the model you have?

 

I think you have a 6305 Pro with the AMD processor and chipset.

 

The hardware ID you posted is for an AMD IOMMU device, which is not found on any HP PC with an Intel processor and chipset.

 

The 6300 Pro has the Intel processor and chipset.

 

If your PC has an amd processor, then you need this USB driver...

 

This package provides the AMD USB 3.0 Driver for supported computer models that are running a supported operating system.

 

https://ftp.hp.com/pub/softpaq/sp72501-73000/sp72680.exe

 

If you used this driver to install the PCI device, try manually installing it.

 

ftp://ftp.hp.com/pub/softpaq/sp58501-59000/sp58821.exe

 

The above driver file definitely shows driver support for that ID, as is evidenced by this partial copy and paste of the driver setup information file.

 

[AMDIOV.NTamd64]
%IOMMU.DeviceDesc%=NULL_DRIVER,PCI\VEN_1002&DEV_5A23
%IOMMU.DeviceDesc%=NULL_DRIVER,PCI\VEN_1022&DEV_1419
%IOMMU.DeviceDesc%=NULL_DRIVER,PCI\VEN_1022&DEV_1423
%IOMMU.DeviceDesc%=NULL_DRIVER,PCI\VEN_1022&DEV_1437
%IOMMU.DeviceDesc%=NULL_DRIVER,PCI\VEN_1022&DEV_1449
%IOMMU.DeviceDesc%=NULL_DRIVER,PCI\VEN_1022&DEV_1611

View solution in original post

7 REPLIES 7
Paul_Tikkanen
Level 21
Level 21
132,153 122,330 20,106 30,833
Message 2 of 8
Flag Post
HP Recommended

Hi:

 

You need this driver for the USB controllers.

 

This package provides the Intel USB 3.0 Driver for the supportedmodels running a supported operating system.

 

https://ftp.hp.com/pub/softpaq/sp63501-64000/sp63720.exe

 

Please post the hardware ID for the PCI device that needs the driver.

 

Use this guide for how to find that information...

 

https://www.howtogeek.com/193798/how-to-find-drivers-for-unknown-devices-in-the-device-manager/

0 Kudos
rapidyellow
Author
New member
5 4 0 0
Message 3 of 8
Flag Post
HP Recommended

thanks fot the usb link, after installing I get the following message in a box

"the computer does not meet the minimum requirements for installing the software"

 

on the PCI matter, I looked up some info on that using the link you sent, and installed something from HP but it doesnt seem to have worked

 

the last few things I have installed from the HP Drivers site just throw a box up afterwards saying "the software might not have installed correctly", and there is no obvious changes

 

I am not a PC newbie, and it was a fresh install of Win7pro this week over a new drive, I have installed HP PC's and Laptops before with no issues but this one is becoming irritating.

 

thanks

0 Kudos
rapidyellow
Author
New member
5 4 0 0
Message 4 of 8
Flag Post
HP Recommended

nder the "hardwareids" it shows the following

PCI\VEN_1022&DEV_1419&SUBSYS_1850103C&REV_00
PCI\VEN_1022&DEV_1419&SUBSYS_1850103C
PCI\VEN_1022&DEV_1419&CC_080600
PCI\VEN_1022&DEV_1419&CC_0806

 

I found a driver for the top one, but it didnt seem to change anything.

0 Kudos
Paul_Tikkanen
Level 21
Level 21
132,153 122,330 20,106 30,833
Message 5 of 8
Flag Post
HP Recommended

Are you sure about the model you have?

 

I think you have a 6305 Pro with the AMD processor and chipset.

 

The hardware ID you posted is for an AMD IOMMU device, which is not found on any HP PC with an Intel processor and chipset.

 

The 6300 Pro has the Intel processor and chipset.

 

If your PC has an amd processor, then you need this USB driver...

 

This package provides the AMD USB 3.0 Driver for supported computer models that are running a supported operating system.

 

https://ftp.hp.com/pub/softpaq/sp72501-73000/sp72680.exe

 

If you used this driver to install the PCI device, try manually installing it.

 

ftp://ftp.hp.com/pub/softpaq/sp58501-59000/sp58821.exe

 

The above driver file definitely shows driver support for that ID, as is evidenced by this partial copy and paste of the driver setup information file.

 

[AMDIOV.NTamd64]
%IOMMU.DeviceDesc%=NULL_DRIVER,PCI\VEN_1002&DEV_5A23
%IOMMU.DeviceDesc%=NULL_DRIVER,PCI\VEN_1022&DEV_1419
%IOMMU.DeviceDesc%=NULL_DRIVER,PCI\VEN_1022&DEV_1423
%IOMMU.DeviceDesc%=NULL_DRIVER,PCI\VEN_1022&DEV_1437
%IOMMU.DeviceDesc%=NULL_DRIVER,PCI\VEN_1022&DEV_1449
%IOMMU.DeviceDesc%=NULL_DRIVER,PCI\VEN_1022&DEV_1611

View solution in original post

rapidyellow
Author
New member
5 4 0 0
Message 6 of 8
Flag Post
HP Recommended

sorry my mistake, it is indeed a 6305 pro

0 Kudos
rapidyellow
Author
New member
5 4 0 0
Message 7 of 8
Flag Post
HP Recommended

all sorted

 

on the PCI device I searched in the folder that was put into the SWSetup folder on C: and it installed, the USB issue has fixed itself at the same time so they must have been related.

 

many thanks!

0 Kudos
Paul_Tikkanen
Level 21
Level 21
132,153 122,330 20,106 30,833
Message 8 of 8
Flag Post
HP Recommended

You're very welcome.

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation