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SirDurbs
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Hard disk fail + bios? All in One HP Envy 27 Touchsmart

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HP Envy Recline 27 Touchsmart

Hey all,

 

I have a HP Envy Recline 27 k000 TouchSmart.  I have 2 questions regarding it.  And in advance thanks so much for anyone who comments or gives any support / advice!  Currently I get a bootup run disk error.  The common

 

Hard Disk 2 (3F2)

 

My questions is, is Hard Disk 2 on this machine the actual removable hard drive?  I thought that was HD1, it serverly has slowed down the machine.  I have done everything minus completly replacing that harddrive. 

 

I took it in to a "local specialist" and he informed me it was an internal chip on the mother board, and when I try to look around I dont see that at all, when I pull the machine open all I see is the Hard Disk, both Ram dimms channel A & B and also a USB thumbnail that my guess would be the bluetooth connnection to the keyboard and mouse?

 

I have ran the generic tests and have come up with both pass and fail, more pass then fail. 

So is Hard Disk 2 (3F2) is that the actual main hard drive?

 

 

 

Also my second question is how do I actually get into the bios of this machine?  I have pressed ESC / F2 / F10 and everything all it does is take me to the main black bootup system info screen.  I have never had a more difficult time getting into a bios lol.

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SirDurbs
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I have gone ahead and reinstalled the mSTAT SSD and I can now get into the bios.  Oddly somehow, in someway I cannot explain that HARD DISK 2 was stopping me from getting into the BIOS. 

 

I thank you for all your advice and links that you provided.  You have been of great assistance!

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wb2001
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@SirDurbs,

Try the following:  turn on unit, press ESC key, the press f10.

There are 12 different k000.  The k000a and k000ej.  Please specify. Each has a different hard drive type. But both only have a single drive. The reference to the 3F2 refers to the small mSATA mSSD. 

@Huffer has explained it here.  That is why the problem(s).  He also offers a fix.

 

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HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
SirDurbs
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@wb2001 Thanks so much for commenting on this.  I will surely look at that article that @Huffer posted.  I will look into the fix as well.

 

If by chance I need to replace that mSATA / mSSD are their any tutorials / videos on where its located and how I can replace it?

 

My other problem is doing what you said hitting the ESC key, then f10 it still only brings me to just a generic boot up information screen, it does not bring me to the bios.  I can get into the system diagnostics but not the system bios.

 

The model number is a K150 it was purchased at Best Buy

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wb2001
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@SirDurbs,

Thanks for the model #.  Here is the support page. It shows a pic of the 16GB mSata/mSSD. Another example of what a typical mSata/mSSD looks like. There are 2 different scenerio's.  Can it still boot to the desktop?  Yes or No??? 

If "YES", you have to follow the advice by Huffer.

If "NO", the mSata is being used as a file cache. It does not contain any part of the WIN 10 OS.   You can just get a new 16GB mSata/mSSD and replace it. 

 

The BIOS issue and internals question, I am still searching.

 

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
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SirDurbs
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Thanks,  I looked into that link and just ended up ordering a new mSATA as it has been having problems for sometime.

 

I replaced a 16gb with a 32gb for the same price, so I guess thats a win. 

 

Yes indeed the bios is odd.

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SirDurbs
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I have gone ahead and reinstalled the mSTAT SSD and I can now get into the bios.  Oddly somehow, in someway I cannot explain that HARD DISK 2 was stopping me from getting into the BIOS. 

 

I thank you for all your advice and links that you provided.  You have been of great assistance!

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