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- HP Community
- Desktops
- Desktop Software and How To Questions
- How can I get help, if my warranty has expired

Create an account on the HP Community to personalize your profile and ask a question
12-14-2020 02:54 AM
I tried to ask the question: How to unlock BIOS or find out the password, or reset this password if it is locked by the manufacturer.
But it was locked According to the Community's Rules of Participation:
4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.
And the answer was: Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region.
But the problem is that I can't get help from HP support, because my warranty has expired.
What should I do to solve my problem with the locked BIOS?
12-14-2020 06:28 AM - edited 12-14-2020 06:32 AM
hacking or cracking passwords is ILLEGAL here, as is the same at all OEM web sites on earth and by law.(ask)
or
try a new RTC coin cell
some PCs that never had any BIOS passwords ever, can go nuts and think there is one, falsely
due to simple dead battery,
NVram corrupts and BIOS goes nuts and PW is part of NVRAM too. not just TPM.
the battery make the NV of NVRAM work, battery dead makes NVRAM go to random 1s and 0's called scrabbled.
and never buy any PC locked, like this.... did you?, nostory told , history not told, so ... answers will be weak or wrong.
put in new batteries there is no other answer legal. same is true of all things with batteries, even elon musk. knows this well.
12-14-2020 10:26 AM
Hi, @daniilafendulov
HP provides a link to the motherboard specs for your PC, and under the jumper section they show the clear CMOS and clear P/W jumpers in their default positions.
HP and Compaq Desktop PCs - motherboard specifications, Memphis2-S | HP® Customer Support
You probably have to move the clear password jumper with the PC off and unplugged, to the other pin, and turn on the PC with the jumper moved over to clear the P/W.
Then you put it back to the default position after turning off and unplugging the PC.