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‎09-10-2016 03:29 PM

HP Recommended
Product: HP Pavilion p7-1235 Desktop PC
Operating System: Microsoft Windows 10 (64-bit)

I am trying to install a gtx 770 graphics card on my computer but it is consistently getting stuck on the first hp screen and then just freezes.  I researched it and saw that it could be a bios incompatibility and someone mentioned that updating the bios to version 8 might fix the problem however the update does not appear on the hp website.  

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-11-2016 08:16 AM

HP Recommended

Verify that the installed motherboard is a Jasmine.

 

You should be able to see which BIOS family yours is.

 

Verify that it is ROM Family 2AE0..

 

There is a version 8 available at HP support.  The enhancement is to improve UEFI code security.

http://h20564.www2.hp.com/hpsc/swd/public/detail?swItemId=vc_140765_1&swEnvOid=4059#tab2

 

Updating BIOS can be risky. If you decide to use the BIOS ROM file, you will have to accept full responsibility for the result.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



View solution in original post

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5 REPLIES 5

‎09-11-2016 08:16 AM

HP Recommended

Verify that the installed motherboard is a Jasmine.

 

You should be able to see which BIOS family yours is.

 

Verify that it is ROM Family 2AE0..

 

There is a version 8 available at HP support.  The enhancement is to improve UEFI code security.

http://h20564.www2.hp.com/hpsc/swd/public/detail?swItemId=vc_140765_1&swEnvOid=4059#tab2

 

Updating BIOS can be risky. If you decide to use the BIOS ROM file, you will have to accept full responsibility for the result.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No

‎09-11-2016 10:05 AM

HP Recommended

The motherboard is in fact Jasmine.   Is the ROM family the same as the SSID?  It lists this spec on the website: "SSID: 2AE0"

when looking at the motherboard specs.  

 

With these two things checked off does it mean that my motherboard should be compatible for updating the bios to the newer version?

Was this reply helpful? Yes No

‎09-11-2016 11:57 AM

HP Recommended
@Cody1989 wrote:

The motherboard is in fact Jasmine.   Is the ROM family the same as the SSID?  It lists this spec on the website: "SSID: 2AE0"

when looking at the motherboard specs.  

 

With these two things checked off does it mean that my motherboard should be compatible for updating the bios to the newer version?

Yes.

 


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No

‎09-12-2016 06:57 AM

HP Recommended

Will it still work with windows 10?  The website doesn't list that as a supported OS. 

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‎09-12-2016 08:55 AM - edited ‎09-12-2016 08:55 AM

HP Recommended

If it works for Windows 8, then it should also work for Windows 10. 


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No
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