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Kirkking93
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How to access Bluetooth on HP Windows 10 laptop

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Microsoft Windows 10 (64-bit)

Hello everyone. I'm having an issue with locating Bluetooth on my laptop. The "toggle, the virtual on and off switch, is missing in settings under "Bluetooth and other devices". When I click the add Bluetooth and other devices sign and click the Bluetooth option they give me there it still doesn't work. Under Device Manager, I noticed that the Bluetooth shortcut is missing there as well but if I scroll down something called Bluetooth device (rfcomm protocol tdi) is there. I click it thinking it's some type of alternative and gives me a message saying "Device cannot start (code 10). I looked in "show hidden devices" in my device manager as well and it wasn't there. I don't reallyScreenshot (169).pngScreenshot (170).pngScreenshot (171).pngScreenshot (172).pngScreenshot (173).png understand any of this. I've also attached some screenshots in sequence to give a visual of what I'm stating here. Tried to go to geek squad online but they wouldn't help me unless I gave them money. So I'm hoping there's someone here that can help me instead. I guess my last option would be to get something called a Bluetooth adapter. But my HP laptop is relatively new so I'm thinking Bluetooth should definitely be installed here. Any help is much appreciated. Thank you all for reading my message.

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VIKASPASSI
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Message 2 of 4
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Hello Kirkking93

 

May I know your computer model number

Or you can try to reinstall the latest Bluetooth driver

until your hardware not installed properly , till  Bluetooth not able to work

 

so try once reinstall the latest driver I hope it will help you.

 

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Kirkking93
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Hello VIKASPASSI,

It appears my model number is 8332. Can you tell me my next steps based on this info?

 

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krzemien
Level 7
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Message 4 of 4
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Check this thread out:

 

https://h30434.www3.hp.com/t5/Desktop-Wireless-and-Networking/Bluetooth-disappeared-from-Device-Mana...

 

(Similar) issue remains unresolved, but there might be something in there that will point you in the right direction perhaps?

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