cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
Foo_MSUser
New member
2 1 0 0
Message 1 of 4
266
Flag Post

How to proceed when HP and Office Dept sell a expired warranty product?

HP Recommended
Pavilion 590-p0076
Microsoft Windows 10 (64-bit)

I bought Pavilion 590-p0076 Desktop last October as brand new and for my surprise, HP portal says this equipment  warranty was expired since January 2020.

 

Here is the case:

 

1. As the warranty is expired, this equipment was registered by somebody else before;

2. As I bought a equipment without warranty, I want to know my rights with hp about the cost, the warranty and the value I paid for a brand new Desktop.

 

Thank you guys for your support.

3 REPLIES 3
Paul_Tikkanen
Level 21
Level 21
138,064 92,726 21,310 28,640
Message 2 of 4
Flag Post
HP Recommended

Hi:

 

HP starts the warranty clock ticking the minute the PC leaves the assembly plant.

 

So that means the longer the PC sits in a retailer's warehouse, the less time there is remaining on the warranty.

 

Two ways you can try and get the warranty start and end dates adjusted.

 

1. Submit an online warranty dispute form.

 

HP PCs, Printers - How to Submit a Dispute to Validate Your Warranty | HP® Customer Support

 

2. If the online method doesn't work, you will have to contact HP customer service and speak with a customer service rep to begin the process to get the warranty start and end dates adjusted.

 

 

 

Was this reply helpful? Yes No
Foo_MSUser
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Thanks for replying my inquires.

I got you. So, since online isn't working I'll have to ask for the reps.

 

Happy holidays,

Bob

Was this reply helpful? Yes No
Paul_Tikkanen
Level 21
Level 21
138,064 92,726 21,310 28,640
Message 4 of 4
Flag Post
HP Recommended

You're very welcome, Bob.

 

Happy Holidays to you too!

 

Paul

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation