• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
Pavilion 590-p0076
Microsoft Windows 10 (64-bit)

I bought Pavilion 590-p0076 Desktop last October as brand new and for my surprise, HP portal says this equipment  warranty was expired since January 2020.

 

Here is the case:

 

1. As the warranty is expired, this equipment was registered by somebody else before;

2. As I bought a equipment without warranty, I want to know my rights with hp about the cost, the warranty and the value I paid for a brand new Desktop.

 

Thank you guys for your support.

3 REPLIES 3
HP Recommended

Hi:

 

HP starts the warranty clock ticking the minute the PC leaves the assembly plant.

 

So that means the longer the PC sits in a retailer's warehouse, the less time there is remaining on the warranty.

 

Two ways you can try and get the warranty start and end dates adjusted.

 

1. Submit an online warranty dispute form.

 

HP PCs, Printers - How to Submit a Dispute to Validate Your Warranty | HP® Customer Support

 

2. If the online method doesn't work, you will have to contact HP customer service and speak with a customer service rep to begin the process to get the warranty start and end dates adjusted.

 

 

 

HP Recommended

Thanks for replying my inquires.

I got you. So, since online isn't working I'll have to ask for the reps.

 

Happy holidays,

Bob

HP Recommended

You're very welcome, Bob.

 

Happy Holidays to you too!

 

Paul

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.