-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Desktops
- Desktop Software and How To Questions
- Hp Support Assistant

Create an account on the HP Community to personalize your profile and ask a question
06-29-2019
11:45 PM
- last edited on
06-30-2019
08:12 AM
by
Jacky-D
So i Have been getting frustrated with hp support assistant. It was working fine one day and then the next thing i know it wont even open just shows the logo and then nothing else happens. I got it to open up again but i don't know how. And even when it opened up it would tell me when i would check for updates and messages that it wasn't connected to the internet. But it pulled and installed a update for my hp printer. So i don't understand what the problem is. I have tried uninstalling and re-installing. I've tried deleting the folders in %temp% like the forums suggested and nothing. I've disabled my anti-virus and firewalls and still it wont open up. Ill post my details of the desktop below. Any help will be appreciated.
Model #: 22-a113w
Product #: N0B09AA#ABA
Software Build #: 15AM3QRT601#SABA#DABA
PCBRAND #: HP
OS #: ML
07-02-2019 10:44 AM
Welcome to the HP Support Community!
I recommend you follow the below steps to uninstall HP support assistant.
-
In Windows, search for an open Uninstall a program.
-
On the Programs and Features window, select HP Support Assistant, then click Uninstall.
Figure : Uninstall HP Support Assistant
-
Click Yes on the Programs and Features screen to confirm you want to uninstall HP Support Assistant.
Figure : Uninstall confirmation
-
Restart your computer to complete the process.
Then download and install it from the below link and check if it helps.
Let me know how it goes and you have a great day!
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Cheers!
The_Fossette
I am an HP Employee