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EricAdilsaikha
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Hp wmr not working properly

HP Recommended
hp mixed reality headset
Microsoft Windows 10 (64-bit)

I just got hp mixed reality headset and anker usb 3.0 pcie card that has 4 usb ports. When i plug my hp mixed reality headset to my anker usb 3.0 pcie card it works in the start but after several minutes the headset screen goes blue and shuts down.  When i try connect again but it doesnt work and the launcher says connect your headset. I looked up at the device manager my usb 3.0 was stopped and reported code 43. Later i found out headset stops my pcie 3.0 card how to fix thisss????

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The_Fossette
HP Support Agent
HP Support Agent
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@EricAdilsaikha,

 

Welcome to the HP Forums!

 

Thank you for posting your query on this forum, it's a great place to find answers.

 

I reviewed your post and I understand that the mixed reality headset is not working correctly.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you refer to the below article and make sure that your computer meets the minimum system requirements.

 

https://docs.microsoft.com/en-us/windows/mixed-reality/enthusiast-guide/windows-mixed-reality-minimu...

 

If the computer meets the minimum system requirements, then follow the steps in the below article to set up the mixed reality headset.

 

https://support.hp.com/in-en/product/hp-windows-mixed-reality-headset/17625703/document/c05625894

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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