I can't add my device to my hp account even though I'm using my laptop's serial number.

[0_02]

First off, every time I try to add my laptop to my Hp account using the serial number that I exactly typed in, an error message pops up saying "Service Unavailable, Something went wrong and the selected device cannot be added to the dashboard. Please try again later." I tried numerous times after that and the same error message pops up. So, I wait for the next day to do it, and the same error message stills pop up. That's why I'm unable to add the product in this conversation. The device I'm trying to add is HP Pavilion x360 Convertible 11m-ap0xxx and its product number is 6HS56UA#ABA. Thank you if someone is able to help me. 

[Nal_NR]

Hi @0_02,

Welcome to the HP Support Community. 

I'd be happy to help you! 

The error message you're encountering when trying to add your HP Pavilion x360 Convertible 11m-ap0xxx to your HP account using the serial number might be caused by several factors. Here are some steps you can take to resolve the issue:

1. Check Your Internet Connection

• Ensure you have a stable internet connection when trying to add your device. A weak or unstable connection can cause issues with account services.

2. Clear Browser Cache and Cookies

• If you are using a web browser to add your device, clear the browser’s cache and cookies to remove any potential issues related to stored data.
• Steps to clear cache and cookies:
  • For Chrome: Go to Settings > Privacy and security > Clear browsing data.
  • For Edge: Go to Settings > Privacy, search, and services > Clear browsing data.

3. Try a Different Browser or Device

• Sometimes, browser-specific issues can prevent successful device registration. Try using a different browser (like Firefox, Chrome, Edge) or a different device (such as another computer or your smartphone).

4. Double-Check the Serial Number

• Ensure that you are entering the serial number correctly, without any extra spaces or incorrect characters. It's easy to mistake "0" (zero) for "O" (the letter O), or "1" for "I" (the letter I).

5. Use the HP Support Assistant

• If you haven’t already, try using the HP Support Assistant software to add your device to your HP account. This tool can sometimes bypass issues encountered through the website.
• Download the HP Support Assistant here if you don’t have it installed.

6. Try Again Later

• The error message "Service Unavailable" suggests that the issue might be on HP's server side. If this is the case, waiting and trying again later might resolve the problem.

If you’ve tried all of the above and are still encountering the issue, it may be best to contact HP Phone Support directly.

Hope this helps! Keep me posted for further assistance

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