I can't change the rgb on my Hyperx memorysticks, it stays on the rainbow.

[DarikV]

Hey,

I can't change the rgb on my Hyperx memorysticks, it stays on the rainbow. I have had this problem for half a year now and it is really irritating that everything on my pc matches perfectly except for my memory sticks. I have tried updating the omen gaming hub, reinstalling it and updating Windows.  I hope someone can help me fix this.

Greetings,

DarikError

[itsmyname]

The image that you posted shows the text:

Unfortunately, we've had to temporarily disable the HyperX memory lighting function.
Please know that we are working on a fix, and will have an update as soon as possible.

What does this mean?

[DarikV]

First of all, thank you for your awnser. I know that it says they will have an update as soon as possible but i couldn't find anyone with the same problem on the internet. I started thinking it was a problem with my pc or maybe I could change a few things in the files to fix it for now. 

[itsmyname]

If I do a Google-search for all the words in the first sentence that you posted, there are several "hits", including this one: Solved: HyperX Fury Lights wont go off - Page 2 - HP Support Community - 7646524

which seems to be the same as your issue.

Also, please take a look at those other "hits" from that search.

[DarikV · Accepted solution]

Hey, I have looked trough them all but nothing worked for me. I think i am doing something wrong or it just does not work for me. Either way, i'm going to wait for an update from omen. Thanks for the help.

Greetings,

Darik

[ZannPW]

It's not just you. Its thousands of cutomers having the same issue including me I know for alot of people the lighting was one of the key factors on buying this computer, However HP is not fixing the issue, I do believe we should be reimbursed for this defect. I have been building my own comps for the last 20-30 years and decided I wanted to take a break of that as I dont have the time with work etc .  WOW I'm sorry that I bought and didnt just build my own... Call it false advertisement or what ever you like but for me its poor customer service and reliability on HP products

[ZannPW]

I got in live chat with H.P. Support for a while, I wont bore you with the entire conversation but this is what information I received in the end:     

The Bios update will be coming soon to fix the Hyper -X issue on Omen gaming hub. We will have to wait with little patience.

Sorry for the inconvenience caused.

Have a blessed day ahead!!
Sincerely,
***********
HP Premium Support Team.

I wasnt weak or timid when speaking to them and I wanted answers.... So I guess now is just a waiting game, They do know of the issue. Good Luck and I hope they stand buy their products