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ralaf
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Message 1 of 2
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Solved!

I cannot open scanned documents after scanning

HP Recommended
Pavilion P6310yPC
Microsoft Windows 7 (64-bit)

Recent changes. The PC opened one day with a full Blue  screen with floating messages of self repair, but would not respond to any

attemp of input. I took the machine to Office Depot where they have a Tech department with trained professionalpersonnel. I regretably had upgraded to w10 from w7. They couldn't resolve the problem of the blue screen, so they

proceded to pull W7 out f the W10 platform. I don' think that all of W7 resides in W10, so there were lots of problems, and after 4or 5 visits, I thought I could  live with what I had. However, this issue with scanned documents is intolerable!    HELP!

ralaf
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Accepted Solutions
Devon_S
Level 6
267 266 25 59
Message 2 of 2
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HP Recommended

Hello ralaf,

 

Your issue would be better addressed by our computer forum, it sounds like you have an issue with either opening PDF or JPEG files. What most likely happened was when they installed Windows 10, then installed Windows 7, your PDF/JPEG default application hasn't been reinstalled or set correctly.

 

I'll request a moderator move your post to the computer forum for assistance.

To simply say thanks, please click the "Thumbs Up"button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

View solution in original post

1 REPLY 1
Devon_S
Level 6
267 266 25 59
Message 2 of 2
Flag Post
HP Recommended

Hello ralaf,

 

Your issue would be better addressed by our computer forum, it sounds like you have an issue with either opening PDF or JPEG files. What most likely happened was when they installed Windows 10, then installed Windows 7, your PDF/JPEG default application hasn't been reinstalled or set correctly.

 

I'll request a moderator move your post to the computer forum for assistance.

To simply say thanks, please click the "Thumbs Up"button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

View solution in original post

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