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MarkSteele1948
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Message 1 of 2
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I keep getting warranty expired messages even though I purchased a 3 year extended warranty.

HP Recommended
Pavilion 595-p0074
Microsoft Windows 10 (64-bit)

I am getting warranty expired notices from 'HP Product Status' even though I purchased a 3 year extended warranty back in February.  I do the warranty check on the HP website it shows my original warranty expired but does not show my extended warranty purchase.  I have not been able to figure out how to talk to a person to check on my extended warranty purchase.  How do I contact an actual person or even a chat person?  I haven't been able to figure that out from the HP web site.  Any help would be appreciated.

1 REPLY 1
Riddle_Decipher
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@MarkSteele1948 I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

 

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community. 

Riddle_Decipher
I am an HP Employee

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