Important Action Needed

[wrmiles]

I have a blue ikon with a red question mark on my taskbar.

When I hover on it, it says "HP Support Assistant Important Action Needed"

When I open HP Support Assistant, I can't find anything.

??????????????

[Raj2111]

Hi @wrmiles 

Welcome to the HP support community.
 

I understand you're experiencing an issue with your HP device, and I apologize for any inconvenience this may have caused. I'm here to help you today.

It sounds like your HP Support Assistant is alerting you to something that needs attention. This can be a bit confusing, especially if you’re not sure where to look. 

Here are a few steps you can try:

Check for Updates: In HP Support Assistant, look for any software or driver updates. Sometimes, the icon appears due to outdated drivers.

Run Troubleshooters: There may be a section for diagnostics or troubleshooting tools within the application. Running these can sometimes resolve underlying issues.

Reinstall HP Support Assistant: If you’re still not seeing anything useful, consider uninstalling and then reinstalling the HP Support Assistant. This can help refresh the application.

Check Notifications: Look for any notifications or alerts that might be hiding in the application or on your taskbar that provide more information.

I hope this helps! Keep me posted.

If these steps don’t help, feel free to let me know, and we can explore other options!

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support

[Raj2111]

Hi ,

I hope you are doing well. We reached out to you but never heard back. I will be closing this case for now. If you need further assistance, feel free to reach out to us and we will be more than happy to help you.

Take care and have a great day ahead!

Raj

HP Support