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‎12-22-2016 12:11 PM

HP Recommended
Product: Envy 700
Operating System: Microsoft Windows 10 (64-bit)

HP Support Assistant wants me to install Intel RMD 64-bit memory support update.  I install it and restart.  But HP/SA still wants me to install it and restart.  So I do.  But HP/SA still wants me to ....

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-23-2016 10:39 AM

HP Recommended

Hey there! @NinjaNerd, Welcome to HP forums.

 

I understand that you have support assistant issues with your PC.

 

Don't worry I will try to help you out.

 

Please uninstall the previous version of HP support assistant and all its components from the control panel.

 

Restart your PC and Install the latest version of HP support assistant from this link. 

 

Refer this document to know how to use HP support assistant.

 

Please let me know the outcome.

Have a pleasant weekend ahead! 🙂

 

A4Apollo
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎12-23-2016 10:39 AM

HP Recommended

Hey there! @NinjaNerd, Welcome to HP forums.

 

I understand that you have support assistant issues with your PC.

 

Don't worry I will try to help you out.

 

Please uninstall the previous version of HP support assistant and all its components from the control panel.

 

Restart your PC and Install the latest version of HP support assistant from this link. 

 

Refer this document to know how to use HP support assistant.

 

Please let me know the outcome.

Have a pleasant weekend ahead! 🙂

 

A4Apollo
I am an HP Employee

Was this reply helpful? Yes No

‎12-26-2016 11:10 AM

HP Recommended

Had to put out a few fires B4 getting back to this.  Just finished running the updated HP/SA, and it looks good.  Thanks.  Have clicked the [Accept] and [Like] buttons.

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