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HP Recommended
HP ENVY All-in-One - 32-a1050 IDS Base Model

My Integrated camera on my HP ENVY 32 AiO has stopped working.  It is no longer in the device manager, and I can't even run a camera test in the hardware and diagnostics part of the HP support center.  This all happened after an update through windows update (I believe it was a BIOS update).  I tried to do a system restore to roll back to a previous version from a week ago but it failed.  How can I get my camera working again?

4 REPLIES 4
HP Recommended

I wonder if my camera is disconnected or damaged? Perhaps it would make sense to disassemble the pc like in this video from HP? (https://m.youtube.com/watch?v=MQWEZVOZIVK)

 

Is it possible to purchase a replecamera module? 

HP Recommended

@Guitarjoe91 

 

Welcome to the HP support community.

 

I understand that you are getting camera issues on your computer, I am glad to assist you.

 

Update the Bios, chipset, and drivers using HP Support Assistant.

Download and run the HP Support Assistant from this Link: Click here

 

  • HPSA will automatically search for all the latest drivers for your Notebook
  • Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
  • Click Updates in the My notebook pane
  • Click Check for updates and messages to scan for new updates.
  •  Updates list in HP Support Center
  • Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
  • Click the update name for a description, version number, and file size.
  • Select the box next to any updates you want to install, and then click Download and install.

Also, ensure Windows is up to date.

  • Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

HP Recommended

According to the hp support assistant app I am fully up to date.  Windows update shows a single item as "pending download" but if I try to download the file, nothing happens.  The download button doesn't work.  Have tried restarting multiple times as well.

 

Guitarjoe91_0-1678852870688.png

 

HP Recommended

@Guitarjoe91 

 

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers

Sandytechy20
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.