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‎09-06-2019 07:35 PM

HP Recommended
Operating System: Microsoft Windows 10 (32-bit)

My laptop battery passed the troubleshooter diagnostics and says it is 100%. However, when I unplug, it immediately shuts down. Have tried deleting battery drivers, didn't help.

 

1 REPLY 1

‎09-09-2019 06:51 PM

HP Recommended

@JanH1
Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824 (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).
  • Have you made any hardware/software changes?
  • Have you tried without battery only with Ac adapter?
  • Have you tried with different Ac adapter?

Keep me posted for further assistance.

 

ECHO_LAKE
I am an HP Employee

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