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Schmrdty
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Message 1 of 2
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Microsoft App Store says my Computer is not compatible with Applications?

HP Recommended
Pavillion 550-153W
Microsoft Windows 10 (64-bit)

I just setup this PC a few days ago and have been going through and updating, however no matter what I do I cant download any applications. I first tried iTunes, as I had an immediate need to- and was met with a very vague message about the application not being compatible with my hardware. I have since found that every application shows the same error. It doesn't seem to be an issue with my OS, or any settings/billing info, which leaves what...?

 

Help please?

Windows App - ROBLOX APP ERROR MESSAGE.PNG

1 REPLY 1
asmita6658
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @Schmrdty

 

Welcome to the HP Support Community. I'd be happy to assist you with the Microsoft Store issue. 

 

Let's try these steps -

 

Step 1 Reset the Microsoft Store cache -

 Press the Windows Logo Key  + R to open the Run dialog box, type wsreset.exe, and then select OK.

 

Step 2 Windows Update -

Select the Start  button, then select Settings  > Update & Security  > Windows Update  > Check for Updates. If there is an available update, select Install now.

 

Step 3 Update Microsoft Store -

Select the Start  button, and then from the apps list, select Microsoft Store. In Microsoft Store, select See more  > Downloads and updates > Get updates. If an update for Microsoft Store is available, it will start installing automatically.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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