Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

Microsoft App Store says my Computer is not compatible with Applications?

HP Recommended
Pavillion 550-153W
Microsoft Windows 10 (64-bit)

I just setup this PC a few days ago and have been going through and updating, however no matter what I do I cant download any applications. I first tried iTunes, as I had an immediate need to- and was met with a very vague message about the application not being compatible with my hardware. I have since found that every application shows the same error. It doesn't seem to be an issue with my OS, or any settings/billing info, which leaves what...?


Help please?


HP Support Agent
HP Support Agent
14,452 14,445 1,436 1,739
Message 2 of 2
Flag Post
HP Recommended

Hi @Schmrdty


Welcome to the HP Support Community. I'd be happy to assist you with the Microsoft Store issue. 


Let's try these steps -


Step 1 Reset the Microsoft Store cache -

 Press the Windows Logo Key  + R to open the Run dialog box, type wsreset.exe, and then select OK.


Step 2 Windows Update -

Select the Start  button, then select Settings  > Update & Security  > Windows Update  > Check for Updates. If there is an available update, select Install now.


Step 3 Update Microsoft Store -

Select the Start  button, and then from the apps list, select Microsoft Store. In Microsoft Store, select See more  > Downloads and updates > Get updates. If an update for Microsoft Store is available, it will start installing automatically.  


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!


Have a great day! 

I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation