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    Fix HP Printer issue in macOS

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Message 1 of 4
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Flag Post

Solved!

Missed driver

HP Recommended
elitedesk 705 g4 sff
Microsoft Windows 10 (64-bit)

Hello, 

 

A driver is missing for the hardware ACPI\VEN_HPIC&DEV_000C.

What is this ? where can i found the driver ?

 

Thanks....

 

(excuse my english please)

3 REPLIES 3
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Message 2 of 4
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HP Recommended

Hi:

 

You need the driver that I zipped up and attached below.

 

Download and unzip the file to its folder.

 

Do not do anything with the files in the folder.

 

Go to the device manager.  Click on the  ACPI\VEN_HPIC&DEV_000C device needing the driver.

 

Click on the driver tab.  Click on Update Driver.

 

Select the Browse my computer for driver software option, and browse to the driver folder you unzipped.

 

Make sure the Include subfolders box is checked and the driver should install.

 

Then restart the PC.

 

Here is a partial copy and paste of the driver setup information file which shows driver support for the hardware ID you posted...

 

;======================= Device Install x64 Section ========================

[HP.ntamd64]
%DeviceDesc% = hpcustomcapdriver_Install.ntamd64, ACPI\HPIC0003
%DeviceDesc% = hpcustomcapdriver_Install.ntamd64, ACPI\HPIC000C

 

 

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Message 3 of 4
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HP Recommended

Thank you very much !! It works 😁

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Message 4 of 4
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HP Recommended

You're very welcome.

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