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‎10-09-2024 10:38 AM

HP Recommended
Product: HP ENVY Desktop PC TE01-4000i RCTO Base Model
Operating System: Microsoft Windows 11

My desktop is missing items in Start my other HP computers have, such as HP Hotley Support and HP System Information.  I wasn't able to find those on my system page (https://support.hp.com/ca-en/drivers/hp-envy-desktop-pc-te01-4000i/model/2101482674?sku=6V9T7AV&seri...).  Would appreciate advice.

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‎10-09-2024 11:02 AM

HP Recommended

Hi @Tony_Czar 

 

Hotkey Support these are controllers that are used specifically in the business line of notebook models. HP System Information  you can download from here 

 

HP System Information - Free download and install on Windows | Microsoft Store

 

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.

View solution in original post

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5 REPLIES 5

‎10-09-2024 11:02 AM

HP Recommended

Hi @Tony_Czar 

 

Hotkey Support these are controllers that are used specifically in the business line of notebook models. HP System Information  you can download from here 

 

HP System Information - Free download and install on Windows | Microsoft Store

 

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.
1 person found this reply helpful
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‎10-09-2024 01:03 PM - edited ‎10-09-2024 01:05 PM

HP Recommended

Thank you, Resistencia.  I installed HP System Information at the MS Store but strangely the output is very information-less.  Might you have a suggestion as to why?

Screenshot (17).png

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‎10-09-2024 01:07 PM

HP Recommended

press the fn + ESC key and see if the program opens.

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.
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‎10-09-2024 01:53 PM

HP Recommended

It does not, but remember I don't have hotkeys.

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‎10-10-2024 08:26 AM

HP Recommended

Maybe it is not compatible with this software that is why it is not offered, I can only recommend you to re-install the software, uninstall and install,

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.
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