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SJHERSH
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Message 1 of 2
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Mouse Doesn't Work

HP Recommended
HP Pavilion all-in-one
Microsoft Windows 10 (64-bit)

Bought a new Pavilion All-In-One about one montha go. Mouse initially worked fine but then started to randomly freeze. Then it would return, maybe 10 minutes later. Now it doesn't work at all. Completely gone.

 

I have changed the batteries.

I have re-installed the BlueTooth mouse/keyboard successfully.

The drives are up-to-date per HP's internal diagnostics (or Windows). Not sure who ran the diagnostic.

I cannot rollback the drivers.

 

As an aside, the warranty on this unit expired about 4 months BEFORE I purchased this unit from HP. Any comments on why this would be?

 

Thanks.

 

Seth

1 REPLY 1
KrazyToad
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@SJHERSH

 

Welcome to HP Support Community

 

This seems to be a Hardware issue with the Mouse. I suggest you contact HP Support for a replacement Mouse

 

Also if there is any issue regarding the warranty date they will get it rectified

 

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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