My HP Stream Notebook PC 13 needs BIOS update but if I go to HP website I don't get it

[akwasicephas123]

My HP Stream Notebook PC 13 needs BIOS update but if I go to HP website I don't get it .

When you press the power button the light on the caps lock keeps on blinking. Please any help 

[Garp_senchau]

@akwasicephas123, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

If you are unable to find the BIOS update for your HP Stream Notebook PC 13 on the HP website, you may be experiencing an issue with the Caps Lock light blinking, which is often related to a diagnostic code indicating a hardware issue. Here are some steps you can follow to resolve this:

Determine the Blinking Light Error Code: The blinking light serves as an error code. 

• I suggest you refer to this guide: HP Notebook PCs - Computer beeps or a light blinks during startup | HP® Support

Perform a Hard Reset: You can attempt a hard reset, which might resolve common conditions such as non-responsiveness and boot issues.

• Turn off the computer.
• Remove it from any port replicator or docking station.
• Disconnect all external connected peripheral devices.
• Unplug the AC adapter.
• Disconnect the battery.
• Press and hold the power button for at least 15 seconds.
• Reconnect the battery and plug the AC adapter back into the computer, but do not connect any peripheral devices.
• Turn on the computer and check if the issue persists.

HP PC Hardware Diagnostics (UEFI): If you are able to access the diagnostics tool, you can use it to run hardware tests, update the BIOS, or roll back to a previous version.

• Turn on or restart the computer and quickly press the Esc key, then F2.
• Follow on-screen instructions to select the type of diagnostic test you want to run.

Check for Compatible BIOS: Visit the HP support website and enter your specific model to find the latest BIOS version compatible with your device. Ensure that you are searching under the correct product category and model name.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,