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Kismet4
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My NEW HP computer will not accept my password to long into the computer and it will not let me chan

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all in one
Microsoft Windows 10 (64-bit)

 

My new HP computer will not let me log in. It keeps asking for a pin (Idon''t think I ever set up a pin) and it will not recognize my password which I know is right and it willnot let me change the password.  I don't even want a password on my computer - can I stop that completely?

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Dragon-Fur
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@Kismet4

 

You can force the computer to work without the benefit of a password.

 

You do need to be able to log into the system to make that sort of change.

 

Those of us on the community who are not HP employees cannot provide password bypass information.  

 

You have a few options to regain login control.

Options include and may not be limited to:

Option - Contact HP Technical Support, open a case, ask for help

 

Reminders

  • Use the serial number of the device to submit the case (do not post that information here).
  • In those areas where Chat is an option, Chat service hours are likely restricted.
  • Chat is not available in every region.

 

In the event that Chat is not available in your region:  Call the number provided in the HP directory, else submit your case online (to receive phone contact information)

 

  • HP will advise you there is a fee for phone support and / or other services when your computer / device is no longer under warranty.  This is normal business practice.

 

  • HP may tell you that certain services are not covered under warranty.  This is normal business practice.  Standard Warranty typically covers specific hardware issues as explained in the Warranty contract. Care Pack coverage and warranties differ by package.

 

  • USA / Canada: HPprovides your regional contact information after you submit an online case.  Use the serial number of the device to submit the case to HP.

 

  

“Everywhere” Contact Information - HP Technical Support

 

HP World-Wide Support

 Select your region and follow the prompts

 

Option:  Contact HP Technical Support - Regions

 

USA / Canada

  1. Submit information / case online: HP Customer Support
  2. Sign in or continue as a guest

 

UK

  1. For faster support, submit information / case online HP Customer Support UK
  2. Contact Phone: Contact HP UK – Phone Assist

 

Contact HP Tech Support on your Browser

 

Open Browser to HP Technical Support

Select Contact Support or Business Support

  • Log in or continue as a Guest,
  • Follow the prompts.

 

Option - HP Support is on Facebook!

HP on Facebook

 

Option:  HP Agent Response on the Community Site

  

The following applies to HP agent response on our community:

  • An HP agent will always post back here before contacting you privately.
  • Agents are identified by the "HP" icon  next to the Profile ID avatar.
  • HP Moderators are identified by the "Mod" icon  next to the Profile ID avatar

 

Option - Reset Microsoft login and / or Contact Microsoft Support

 

If you are using a Microsoft Account as a login, you can reset the password.

 

Microsoft Account – Password Reset

When you can't sign in to your Microsoft account

 

Option - Take computer to an Authorized / Licensed Microsoft Technician

 

Take the computer, along with your proof of ownership to a licensed Microsoft technician who can break the security and log you into the computer.  (The technicain can also show you how to bypass using a password in the future.)

 

Option - Reset the Computer

 

Run a Windows 10 Reset on the system that essentially reloads the operating system, and, if you opt to have your personal information removed, sets the computer back to "how it was".

HP PCs - Resetting Your Computer (Windows 10)

 Because you cannot log into Windows, select option:

Perform a Windows 10 system reset through Windows Recovery Environment

 

 

 

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

Click Thumbs Up on a post to say Thank You!

Answered? Click post "Accept as Solution" to help others find it.

 

 

 

 

 

Dragon-Fur

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