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HP Pro x360 435 13.3 inch G9 Notebook PC (58G33AV)

 Recently, my front facing camera hasn't been registering. When I try to use facial recognition, it's unable to find it. It's not in the camera app or in listed camera devices on device manager. The little shutter thing is open. I have no privacy switch. The red light doesn't turn on either. How do I get it working again?

 

Fyi, things like system configuration and device manager changes are disabled for me as I'm not an administrator. Just a note

1 REPLY 1
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Hello @help_plsssss 

 

I would need to know the Serail Number of the unit to determine the hardware in the unit.  This device does have two options for camera, and some do not have face recognition.  If this did work in the past either work with you IT who have admin rights or you can call support to resolve the issue in warranty.

 

Thank you,

Chris Aaro

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