My pc is turning off randomly and it also has heat issues.

[Kri7]

When it turns off it says, "your pc ran into some problem" and then restarts by itself

[The_Fossette]

@Kri7,

I reviewed your post and I understand that the computer is restarting randomly.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you update the BIOS and the graphics driver from the below link and check if it helps.

https://support.hp.com/in-en/drivers

If you continue facing the issue, then follow the steps in the below article.

https://support.hp.com/in-en/document/c03413399

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe