Need keyboard drivers

[HalK3]

Keyboard driver corrupted after a Windows update. Even corrupted so Bluetooth can't be used. HP site says no drivers available. How do I get a new keyboard driver? I can access the computer via Team Viewer just fine and can enter text but not with local keyboard. Mouse works fine.  Thank you.

[Kuroi_Kenshi]

Hi @HalK3,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding Keyboard Driver Issues on HP ENVY All-in-One - 24-n014!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Access Device Manager:

• Press Win + X and select Device Manager.
• Expand the "Keyboards" category.

Uninstall the Keyboard Driver:

• Locate your keyboard device in the list.
• Right-click on the keyboard device and select "Uninstall device".
• Confirm any prompts to proceed.

Scan for Hardware Changes:

• In Device Manager, click on "Action" in the menu bar.
• Select "Scan for hardware changes". This should cause Windows to attempt to reinstall the keyboard driver automatically.

Use Windows Update:

• Press Win + I to open Settings.
• Select "Update & Security".
• Click on "Windows Update" and then "Check for updates". Sometimes, Windows Update can provide newer drivers.

Manually Install Driver:

• Navigate to the official HP Customer Support page for HP ENVY All-in-One - 24-n014.
• Check for any available driver updates or utilities related to keyboard or Bluetooth.
• Download and install any available drivers.

Reinstall Built-in Drivers:

• If HP's site states no available drivers, use Windows' built-in driver library:
  • Open Device Manager.
  • Right-click on the keyboard device and select "Update driver".
  • Choose "Browse my computer for drivers".
  • Select "Let me pick from a list of available drivers on my computer".
  • Select the appropriate driver from the list and install it.

Use HP Support Assistant:

• Download and install the HP Support Assistant.
• The HP Support Assistant can automatically find and install drivers for your HP devices.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,