Need to access HP Scan assistant

[Adelez]

I am applying for a homestead review of my property insurance and need to scan copies of Federal & State tax returns for 2023..

[Hawks_Eye]

Hi @Adelez,

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

I understand you need assistance with HP Scan assistant.

Please share your printer model or serial number in private message.

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

Now, let's dive into the issue! Could you please elaborate on what's happening with your printer? The more details you provide, the better we'll understand the problem and the faster we can resolve it! 

When was the last time it worked fine?

Were there any hardware/software changes made?

Have you tried any troubleshooting steps? 

Are you able to make a photocopy?

We're all ears! 

Regards, 

Vince_0406

[Adelez · Accepted solution]

Before I got this message, I discovered that the Windows Fax and Scan was still available. So I no longer needed to access HP Scan assistant. That solved my problem, since I had used that on several occasions previously. But I'm glad to know that the community does work and that others pick up on the problems shared there.

Adele Gray

[Adelez]

Thanks, but I no longer need to use HP Scan Assistant, since I found Windows fax and scan again.

Adelez

[Hawks_Eye]

@Adelez 

Thanks for letting us help you out!  

If you need anything else, I'm all ears (or rather, all text). Just let me know! 

You're awesome, and I'm honored to have been your go-to guide today! 

Stay fantastic, and have an amazing day ahead! 

Regards, 

Hawks_Eye