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Alyssa_Fawn
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Solved!

Need to hard reset a desktop

HP Recommended
Model No. P2-1343w
Microsoft Windows 10 (32-bit)

So I bought a desktop computer from someone within the last few days and it had been sitting around their house being unused for a while. They couldn't factory reset it because they didn't have a mouse for it and thwy had forgotten the password to it.

 

Is it possible to factory reset it without a password?

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Paul_Tikkanen
Level 21
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Message 2 of 6
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HP Recommended

Hi:

 

Unfortunately, that would not be possible.

 

If the PC has W10 on it, you can clean install W10 by making bootable installation media using the media creation tool from the link below.

 

Download Windows 10 (microsoft.com)

 

The PC originally came with W8 64 bit, so make the 64 bit installation media.

 

If you are asked to enter a product key during the installation process, select the 'I don't have a product key' option.

 

After W10 has completed installing, you can install the drivers and available software from the PC's support page.

 

HP p2-1343w Desktop PC Software and Driver Downloads | HP® Customer Support

 

 

 

 

View solution in original post

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Paul_Tikkanen
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138,225 87,332 21,348 27,304
Message 2 of 6
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HP Recommended

Hi:

 

Unfortunately, that would not be possible.

 

If the PC has W10 on it, you can clean install W10 by making bootable installation media using the media creation tool from the link below.

 

Download Windows 10 (microsoft.com)

 

The PC originally came with W8 64 bit, so make the 64 bit installation media.

 

If you are asked to enter a product key during the installation process, select the 'I don't have a product key' option.

 

After W10 has completed installing, you can install the drivers and available software from the PC's support page.

 

HP p2-1343w Desktop PC Software and Driver Downloads | HP® Customer Support

 

 

 

 

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Alyssa_Fawn
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Ok thank you for responding. I actually just figured out how to reset it. Holding the esc key while startup and pressing f11 to go to system recovery or something like that. And fully wiping the hard drive back to its default settings. Should that work?

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Paul_Tikkanen
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You're very welcome.

 

Yes, if the PC doesn't ask for the Windows password.

 

Some models do and some don't.

 

Using that method will reinstall W8, so if you want to upgrade back to W10, go to the Microsoft link I posted above and click on the blue Update Now button so you can get W10 back again.

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Alyssa_Fawn
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I think it will reinstall w10 but if it doesn't then I'll come back to this and let you know. I think it was bought after w10 was released so its the only thing on it 

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Paul_Tikkanen
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Hi:

 

The PC came with W8.  See the specs below...

 

HP p2-1343w Desktop PC Product Specifications | HP® Customer Support

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