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‎02-17-2020 06:03 AM - edited ‎02-17-2020 06:05 AM

HP Recommended
Product: Hp OMEN
Operating System: Microsoft Windows 10 (64-bit)

15819445402476434448642545159636.jpg

 

7 REPLIES 7

‎02-19-2020 12:55 PM

HP Recommended

@MazenXEL-Gayar,

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need the exact model or the product number for your computer.

 

Follow the steps in the below article to find the product details.

 

https://support.hp.com/us-en/document/c00033108

 

Look forward to hearing from you and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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‎02-19-2020 03:24 PM

HP Recommended

OMEN by HP - 17-an061tx

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‎02-19-2020 03:26 PM

HP Recommended

2JQ42PA#ABG

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‎02-19-2020 03:28 PM

HP Recommended

@The_Fossette

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‎02-20-2020 10:02 AM

HP Recommended

@MazenXEL-Gayar,

 

Thank you for the information.

 

I checked the specifications of your computer and see that your computer doesn't support 4 zone lighting and that is the reason why you don't see that option in the command center.

 

Please refer to the below article for more information.

 

https://support.hp.com/in-en/document/c05387497

 

I hope that answers your question and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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‎02-20-2020 03:27 PM

HP Recommended

But isn't all omen laptops support keyboard lighting? 

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‎02-22-2020 10:29 AM

HP Recommended

@MazenXEL-Gayar

 

Different HP Omen Models Support different Features. Not all Models will support all the Features

 

You can refer to the link sent earlier https://support.hp.com/in-en/document/c05387497 for list of Omen Models and Features they support

 

Thank you

 

 

KrazyToad
I Am An HP Employee

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