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- HP Community
- Desktops
- Desktop Software and How To Questions
- On Screen keyboard
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02-09-2019 10:57 PM
Recently my computer's on screen keyboard has been typing 2 of the same letters with one key stoke. this only happens when set to click on each letter ,which I use a lot Example: "mm aa bb". I've tried all that I could think of,and appreciate any suggestions or help. Thank you!
Solved! Go to Solution.
Accepted Solutions
02-18-2019 08:24 AM
Performing a windows factory reset will reinstall original software drivers, However, if its a software related issue the system recovery will fix the issue. If its a hardware related issue, you can ship the unit in for repair.
Keep me posted for further assistance.
ECHO_LAKE
I am an HP Employee
02-11-2019 04:11 PM - edited 02-12-2019 08:42 AM
@Marlene70
Thank you for posting on the HP Support Community.
I have a few troubleshooting steps we could try to fix the issue:
Let's try these steps -
Set BIOS default and restart:
- Restart your computer.
- During startup, press F10 repeatedly until the BIOS menu is displayed.
- Once the BIOS menu is displayed, press F9 to restore factory defaults.
- Select Yes to confirm.
- Press F10 to save changes and exit.
- Select Yes to confirm.
- The computer restarts using the default settings.
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution
ECHO_LAKE
I am an HP Employee
02-12-2019 08:51 AM - edited 02-18-2019 08:18 AM
To get the answer to this question, Yes! you can use these steps for all kind of windows desktop and laptop computers.
Keep me posted for further assistance.
ECHO_LAKE
I am an HP Employee
02-18-2019 01:53 AM
I'm sorry to bother you again, but by doing that (resetting my computers defaults back to factory settings, how would that fix the on screen keyboard problem? Would it easier to try setting the ease of acess keyboard settings differently?
Thank you
02-18-2019 08:24 AM
Performing a windows factory reset will reinstall original software drivers, However, if its a software related issue the system recovery will fix the issue. If its a hardware related issue, you can ship the unit in for repair.
Keep me posted for further assistance.
ECHO_LAKE
I am an HP Employee
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