• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎04-07-2021 04:16 AM

HP Recommended
Operating System: Microsoft Windows 10 (32-bit)

Hi. When I used the optimise, it deleted all the files in Documents, Downloads and Pictures. Fortunately I found the filw in Userd/TEMP IneDrive. This is not what I wanted. It also deleted the picture on Desktop and changed various settings.How do I get the files back into the normal This PC location.

2 REPLIES 2

‎04-07-2021 08:39 AM

HP Recommended

@MartinBriscall 

Don't know what you mean by using the "optimise" -- you need to explain what this is and where you find it.



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No

‎04-10-2021 03:50 AM

HP Recommended

Further to my post. I clicked on the HP icon on the system tray. I ran Performance Optimise. It was worrying when my data files disappeared. All the icons on the system tray disappeared, so could not click on the HP one. Yesterday, Norton needed me to restartm and everything then went back to how it should be.  You can close the post

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.