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‎12-19-2018 08:02 PM

HP Recommended
Product: HP Touchsmart 520 PC
Operating System: Microsoft Windows 10 (64-bit)

My computer keeps going black screen then saying PC Mode. It does this repeatedly and is very annoying. Can I always stay in PC mode as I dont game or use for anything other than printing and work.

1 REPLY 1

‎12-21-2018 10:26 AM

HP Recommended

Hi! @Alankian, Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community!

 

I understand your PC boots to a black screen and you get a PC mode error on your PC.

 

Don't worry I'll try to help you out.

 

Did you make any software or hardware changes on your PC?

 

Are you able to boot into BIOS or F2 from your PC?

 

Have you tried checking with an external monitor?

 

Was there any recent windows update on your PC?

 

Excellent description and a great diagnosis done. It is greatly appreciated.

 

Please share the product number of your PC to assist you better.

 

Try the steps recommended below.

 

If you are able to boot into BIOS. Try restoring the BIOS to default and check if it helps.

 

1.    Turn off the computer and wait five seconds.
2.    Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3.    On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4.    Press F10 to Save and Exit.
5.    Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6.    Follow the prompts to restart your computer.
 

If the issue still persists try performing a system recovery on your PC from the partition and check if it helps.

 

Refer this article to know more information about performing a system recovery. Click Here

 

Refer this article to further troubleshoot no boot issues with your PC. Link: Click Here

 

Also, try running a system diagnostics test on your PC and check if the hardware components on your PC are functioning correctly.

 

Refer this article to know more information about running system diagnostics on your PC. Click Here

 

 

Hope to hear from you soon!

Have a great day! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

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