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Mercurybob
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Password reset for HP Support Assistant.

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HP Pavilion
Microsoft Windows 10 (64-bit)

I want to change my email address in HP Support Assistant. In order to do so I have to enter my password, which I can't remember. How do I reset my password?

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KrazyToad
HP Support Agent
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@Mercurybob

 

Welcome to HP Community

 

Are you referring to the HP Passport Profile?

 

HP Passport is a web-based application that allows you to create web profiles that simplify navigation through HPs website. It stores your basic personal information, such as user ID, password, name, and address so you don't have to retype the information when you return in the future.

 

Please refer to this Link

 

Have you tried uninstalling and reinstalling the HP Support Assistant?

 

Please Note that your Laptop has to be connected to the internet if you wish to change the password even from the App

 

If the issue persists you can try a Reset. Please refer to this Link: https://support.hp.com/in-en/document/c04742289

 

Keep me posted how it goes 😊

 

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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KrazyToad
HP Support Agent
HP Support Agent
22,729 22,716 1,363 1,379
Message 2 of 4
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HP Recommended

@Mercurybob

 

Welcome to HP Community

 

Are you referring to the HP Passport Profile?

 

HP Passport is a web-based application that allows you to create web profiles that simplify navigation through HPs website. It stores your basic personal information, such as user ID, password, name, and address so you don't have to retype the information when you return in the future.

 

Please refer to this Link

 

Have you tried uninstalling and reinstalling the HP Support Assistant?

 

Please Note that your Laptop has to be connected to the internet if you wish to change the password even from the App

 

If the issue persists you can try a Reset. Please refer to this Link: https://support.hp.com/in-en/document/c04742289

 

Keep me posted how it goes 😊

 

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

View solution in original post

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Mercurybob
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Many thanks. That solved the problem.

 

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KrazyToad
HP Support Agent
HP Support Agent
22,729 22,716 1,363 1,379
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@Mercurybob

 

I'm glad you got this issue resolved

 

Do visit our HP Community and drop us a message anytime you need help

 

Thank you 😊

KrazyToad
I Am An HP Employee

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