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HP Recommended
HP EliteDesk 800 G3 Tower PC
Microsoft Windows 10 (64-bit)

In my report from performance monitor I get the error which direct me to drivers of some devices:

Integrated PS/2 Keyboard drivers: ID Plug and Play of this device: ACPI\HPQ8002\4-12567DB6-0.

And second one:

ID Plug and Play of this device: ACPI\PNP0F13\4-12567DB6-0.

In my Device list I can’t find of those two device. Please help!

4 REPLIES 4
HP Recommended

Hi

 

Try to download this drive then check https://support.hp.com/in-en/drivers/selfservice/hp-elitedesk-800-g3-tower-pc/15257631https://suppor...

Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
HP Recommended

Hi,

 

 

Please update BIOS, Chipset & HP PS2 Slim Keyboard Applet, link below:

https://support.hp.com/in-en/drivers/selfservice/hp-elitedesk-800-g3-tower-pc/15257631

If issue persist try restore / re-install Operating system.

 

 

If issue still persist Please contact HP :


http://welcome.hp.com/country/w1/en/contact_us.html

 

For Phone assistance
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html


Chat Support
https://support.hp.com/us-en/contact-hp


If any of my posts help you or guide you on your way to resolve your issue, you can click on the purple Thumbs up + icon to say thanks.
If your problem is solved , please click the Accepted Solution button

----------------------
Good Luck !!!

I am an HP employee
HP Recommended

Hi 

 

welcome to the forums

 

it looks like you need a chipst drivers

 

try the driver from the link below

 

http://ftp.hp.com/pub/softpaq/sp84501-85000/sp84711.exe

Hope this helps.

***** Click the Thumbs UP (Like) on the Right to say 'Thanks'*****

****Make it easier for other people to find solutions, by marking my answer “Accept as Solution”&"Thumbs up "if it solves your problem.****

-VJ

Although I am an HP Employee, I am speaking for myself and not for HP.

HP Recommended

you could also try to update the BIOS on the PC

 

http://ftp.hp.com/pub/softpaq/sp85001-85500/sp85131.exe

Hope this helps.

***** Click the Thumbs UP (Like) on the Right to say 'Thanks'*****

****Make it easier for other people to find solutions, by marking my answer “Accept as Solution”&"Thumbs up "if it solves your problem.****

-VJ

Although I am an HP Employee, I am speaking for myself and not for HP.

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