• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎12-27-2019 12:06 PM - edited ‎12-27-2019 04:12 PM

HP Recommended
Product: HP Compaq 8000 Elite SFF PC
Operating System: Microsoft Windows 10 (32-bit)

Hello.

When I want to install version 1803 from 1703 on Windows 10, it shows me to uninstall Infineon TPM Professional Package manually. I don't know where to find it or how to remove it, though. And I think i didn’t even installed it.

 

Thank you for all your advice.

1 REPLY 1

‎01-24-2020 04:35 PM

HP Recommended

@PrigoX 

No one has replied to this because this is a very difficult issue to resolve.

 

While we are not equipped to provide detailed assistance in this, I can provide this link to an MS thread where they present several solutions you can attempt: https://answers.microsoft.com/en-us/windows/forum/all/infineon-tpm-professional-package-cant-be/1190...

 

Good Luck

 

 



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.