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‎02-05-2021 08:09 AM

HP Recommended
Product: Example: Pavilion All-in-One 27-r045qe
Operating System: Microsoft Windows 10 (64-bit)

A recent Windows 10 Update caused a loss of internet connection functionality which, in turn, required a re-installation of the Windows 10 Operating System.  That caused me to lose, and have to re-install, many of my programs.  One of those "lost" programs was the CyberLink Power Media Player that was included in my delivered desktop.

 

I tried asking CyberLink to replace the software but the directed me to HP saying that "it is considered OEM software that has limited features and is customized based on your hardware manufacturer's specification."

 

Please advise how I can get the program replaced.

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-05-2021 08:26 AM - edited ‎02-05-2021 08:30 AM

HP Recommended

hi

you can try :

https://www.microsoft.com/fr-fr/p/cyberlink-media-player-18-essential/9n797znkq5x6?activetab=pivot:o...

 

and / or take a look here :

https://support.hp.com/us-en/drivers/selfservice/hp-pavilion-27-r000-all-in-one-desktop-pc-series/17...

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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3 REPLIES 3

‎02-05-2021 08:26 AM - edited ‎02-05-2021 08:30 AM

HP Recommended

hi

you can try :

https://www.microsoft.com/fr-fr/p/cyberlink-media-player-18-essential/9n797znkq5x6?activetab=pivot:o...

 

and / or take a look here :

https://support.hp.com/us-en/drivers/selfservice/hp-pavilion-27-r000-all-in-one-desktop-pc-series/17...

--------------------------------------------- Signature ---------------------------------------------
was this reply helpful , or just say thank you ? Click on the yes button

Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem




Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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‎02-05-2021 08:47 AM

HP Recommended

THANKS!!  That was quick and easy.  Wish I knew about contacting HP earlier and not wasted time going to CyberLink.

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‎02-05-2021 08:51 AM

HP Recommended

To contact hp you must be under warranty:

see options here:

Contact HP

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was this reply helpful , or just say thank you ? Click on the yes button

Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem




Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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